---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up the BMC Remedy spoke

# Set up the BMC Remedy spoke {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Integrate the ServiceNow instance and BMC Remedy by using Remedy credentials to authenticate ServiceNow
requests.

## Before you begin

* Request an Integration Hub subscription.
* Activate the BMC Remedy spoke.
* Role required: admin.

{#setup-bmc__ul_ts2_k3h_vhb}  
Note:  
Ensure that you perform these steps in the BMC Remedy Spoke application scope only.

## Create Credential record for the BMC Remedy spoke {#ariaid-title2}

Create Credential records for your BMC Remedy application. The BMC Remedy spoke connection and credential alias uses these credentials to authorize actions.

### Before you begin

Role required: admin.

### Procedure

1. Navigate to AllConnections \& CredentialsConnection \& Credential Aliases.
2. Open the record for the BMC Remedy spoke whose Type is Credential, for example, <kbd class="ph userinput">BMCRemedy_Credential</kbd>.
3. From the Credentials tab, click New.  
   The system displays the message What type of Credentials would you like to create?.
4. Select Remedy Credential.
5. On the form, fill in the fields.  
   {#create-cred-bmc__table_sxv_zgp_gfb__entry__2}

   | Field | Value required |
   |-|-|
   | Name | Name to uniquely identify the record. For example, <kbd class="ph userinput">Remedy Cred</kbd>. |
   | Active | Option to actively use the credential record. |
   | User name | User name of the BMC Remedy user. Note: Administrator user isn't necessary. However, ensure that the BMC Remedy user has permissions to perform the required change, incident, and problem management actions. |
   | Password | Password of the BMC Remedy user's account. |
   | Credential alias | Credential alias record associated with this record. |
   | Token Status | Status of the BMC Remedy token. Select Active. |
   | Applies to | MID Servers that can use this credential record. |
   | MID servers | Specific MID Servers that can use this credential record. Note: This field appears only when Specific MID servers is selected from Applies to. |
   [ ]

   {#create-cred-bmc__table_sxv_zgp_gfb}
6. Right-click the form header and click Save.
{#create-cred-bmc__steps_zwz_fhz_4fb}

### Result

The credential record the BMC Remedy spoke is created.

## Create Connection record for the BMC Remedy spoke {#ariaid-title3}

Create Connection record for your BMC Remedy application. The BMC Remedy spoke connection and credential alias uses this connection to perform actions in BMC Remedy.

### Before you begin

Role required: admin.

### Procedure

1. Navigate to AllProcess AutomationWorkflow Studio.
2. Click the Integrations tab.
3. Under Connections, toggle and enable the Outbound connections.
4. Locate the alias for BMCRemedy and click View Details.  
   * To configure the default connection and credential alias record that is shipped along with the BMC Remedy spoke, click View Details.

   * To manage more than one BMC Remedy spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see [Supporting multiple connections](https://www.servicenow.com/docs/_lq_yIU58hH6WV7QrgzfAg "Support several connections to a single integration provider. Select connections for flows, subflows, and actions directly from a flow.").

   {#create-conn-bmc__ul_rb41_w2e_pbc}

   If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

5. On the form, fill in these fields:  
   {#create-conn-bmc__table_r1j_dby_hcc__entry__2}

   | Field | Value required |
   |-|-|
   | Connection Information ||
   | Name | Auto-generated name to identify the connection record. |
   | URL | URL of the connection website. |
   | Credential Information ||
   | User Name | User name of the BMC Remedy user. |
   | Password | Password of the BMC Remedy user's account. |
   | Token Status | Status of the BMC Remedy token. Select <kbd class="ph userinput">Active</kbd>. |
   [ ]

   {#create-conn-bmc__table_r1j_dby_hcc}

6. Click Configure and Get OAuth Token.
{#create-conn-bmc__steps_ppg_zzx_hcc}

### Result

The connection record the BMC Remedy spoke is created.

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