---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up the Cisco Webex Teams spoke

# Set up the Cisco Webex Teams spoke {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read  
Integrate the ServiceNow instance and Cisco Webex Teams by creating a custom OAuth application in Cisco Webex Teams or using the custom Cisco Webex Credentials to authenticate ServiceNow requests.

## Before you begin

* Request an Integration Hub subscription.
* Activate the Cisco Webex Teams spoke.
* Role required: admin.

{#setup-cisco-teams__ul_agy_qxd_rlb}

You can choose to use either OAuth 2.0 or the custom credentials, Cisco Webex Credentials, for authentication.

## Register Cisco Webex Teams as an OAuth provider {#ariaid-title2}

Use the information generated during the Cisco Webex Teams application
configuration to register Cisco Webex Teams as an OAuth provider and allow the ServiceNow instance to request OAuth 2.0 tokens.

### Before you begin

Role required: admin.

### Procedure

1. Navigate to AllSystem OAuthApplication Registry.
2. Click New.  
   The system displays this message: What kind of OAuth application?.
3. Select Connect to a third party OAuth Provider.
4. On the form, fill these values.  
   {#register-cisco-webex-teams__table_ol2_bg4_ymb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name to uniquely identify the record. For example, enter: <kbd class="ph userinput">Cisco Webex Teams OAuth</kbd> |
   | Client ID | Client ID created during the Cisco Webex Teams application configuration. |
   | Client Secret | Client Secret created during the Cisco Webex Teams application configuration. |
   | Authorization URL | OAuth authorization code endpoint. Enter: <kbd class="ph userinput">https://webexapis.com/v1/authorize</kbd> |
   | Token URL | OAuth server token endpoint. Enter: <kbd class="ph userinput">https://webexapis.com/v1/access_token</kbd> |
   | Token Revocation URL | OAuth server token revocation endpoint. |
   | Redirect URL | OAuth callback endpoint in this format: <kbd class="ph userinput">https://&lt;instance&gt;.service-now.com/oauth_redirect.do</kbd> |
   | OAuth API Script | Script to customize the request and response. Select OauthCiscoWebexTeamsUtils. |
   | Logo URL | URL that contains an image to use as the application logo. |
   | Default Grant Type | Grant type used to establish the token. Select Authorization Code. |
   | Refresh Token Lifespan | Time, in seconds, that the refresh token is valid. The default time is 8,640,0000 seconds. |
   | PKCE required | Option to enable public clients to require PKCE for an authorization. Note: You can use only Authorization Code as the Default Grant type when PKCE is enabled. |
   | Application | Application scope that contains this record. |
   | Accessible from | Application scope that this registry is accessible from. |
   | Active | Option to actively use the application registry. |
   | Use mutual authentication | Option to use mutual authentication for token request and revocation. This option requires a mutual authentication profile to be specified. |
   [Table 1. Application Registries form]

   {#register-cisco-webex-teams__table_ol2_bg4_ymb}
5. Right-click the form header, and click Save.
{#register-cisco-webex-teams__steps_nl2_bg4_ymb}

### What to do next

Ensure that the OAuth entity profile has these permissions:

## Create a OAuth credential record for the Cisco Webex Teams Spoke {#ariaid-title3}

Create a credential record for the Cisco Webex Teams account. The Cisco Webex Teams Spoke connection and credential alias uses these credentials to
authorize actions.

### Before you begin

Role required: admin.

### Procedure

1. Navigate to AllIntegrationHubConnections \& CredentialsCredentials.
2. Click New.  
   The system displays this message: What type of Credentials would you like to create?
3. Select OAuth 2.0 Credentials.
4. On the form, fill these values.  
   {#create-cred-cisco-webex-teams__table_sym_sh4_ymb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name to uniquely identify the record. For example, Cisco Webex Teams Cred. |
   | Active | Option to actively use the credential record. |
   | OAuth Entity Profile | OAuth profile created during the registration of Cisco Webex Teams as an OAuth provider. For example, Cisco Webex Teams OAuth Profile. |
   | Applies to | Option to specify if the credential applies to all MID Servers in your network, or to one or more Specific MID servers. Specify the MID Servers that should use this credential in the MID servers field. |
   | Order | Order to apply this credential. For example, <kbd class="ph userinput">100</kbd>. |
   | Credential alias | Credential alias associated with the spoke. |
   [Table 2. OAuth 2.0 Credentials form]

   {#create-cred-cisco-webex-teams__table_sym_sh4_ymb}
5. Right-click the form header and click Submit.
6. To generate the OAuth token, click the Get OAuth Token related link.
{#create-cred-cisco-webex-teams__steps_s1g_4h4_ymb}

## Create a connection and credential alias record for the Cisco Webex Teams Spoke {#ariaid-title4}

Create a credential record for the Cisco Webex Teams account. The Cisco Webex Teams Spoke connection and credential alias uses these credentials to
authorize actions.

### Before you begin

Role required: admin.

### Procedure

1. Navigate to AllIntegrationHubConnections \& CredentialsConnection \& Credential Aliases.
2. Open the CiscoWebexTeams record.  

   The CiscoWebexTeams Connection \&
   Credential Aliases display.
3. Click New under Connections tab.  
4. On the form, fill these values.  
   {#create-conn-cred-alias-cisco-webex-teams__table_ctx_plw_xqb__entry__2}

   | Field | Description |
   |:-|:-|
   | Name | Name for the HTTPS connection record for Cisco Webex Teams spoke |
   | Credentials | Name of the credential created for Cisco Webex Teams spoke Provide the value ceated in "Create a OAuth credential record for the Cisco Webex Teams spoke". |
   | Connection URL | Option to provide the connection URL. Provide the value as https://webexapis.com |
   [Table 3. Connection \& Credential for Cisco Webex Teams]

   {#create-conn-cred-alias-cisco-webex-teams__table_ctx_plw_xqb}

5. Right-click the form header and click Submit.
{#create-conn-cred-alias-cisco-webex-teams__steps_xlq_r34_ymb}

*[\>]: and then