---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up bi-directional webhook for the monday.com spoke

# Set up bi-directional webhook for the monday.com spoke {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure a webhook to subscribe to monday.com with a ServiceNow callback URL.

## Before you begin

* Request an Integration Hub subscription.
* Activate the monday.com spoke.
* [Set up the monday.com spoke](https://www.servicenow.com/docs/SbT0TrtS6~rQrSFU8itOog#setup-monday "Integrate the ServiceNow instance and monday.com by creating a custom OAuth application in monday.com to authenticate ServiceNow requests.").
* Role required: admin.
{#setup-webhook-monday__ul_ndk_v2s_2wb}

## Register the monday webhook in ServiceNow {#ariaid-title2}

Register a monday webhook in ServiceNow to notify the ServiceNow app when certain events occur in monday.com

### Before you begin

Role required: admin

### Procedure

1. Navigate to AllMonday SpokeWebhookRouting PoliciesWebhook Registry.
2. Click New.
3. On the form, fill in the fields.  
   {#register-monday-webhook__table_zjm_f3s_2wb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name to uniquely identify the webhook registry. For example, <kbd class="ph userinput">monday spoke webhook registry</kbd>. |
   | Path | monday webhook path. |
   | Token | Authentication token from your ServiceNow instance which is used for validating monday.com spoke requests. |
   [ ]

   {#register-monday-webhook__table_zjm_f3s_2wb}
4. Right-click the form header and click Save.
5. Click Callback URL.  
   The system displays the webhook callback URL.
6. Copy and record the webhook callback URL.

### Result

The monday webhook is registered in your ServiceNow instance
and callback URL is generated.

## Add a callback URL in monday.com {#ariaid-title3}

Specify a webhook callback URL in your monday account to create a
webhook.

### Before you begin

* Register monday webhook and generate callback URL in your ServiceNow instance.
* Role required: admin
{#add-callback-url-monday__ul_ajr_wts_2wb}

### Procedure

1. Login to [monday.com](https://monday.com/).
2. Navigate to WorkspaceIntegrateIntegrations CenterWebhooksAdd to board.
3. Open a workspace and right-click on Integrate.
4. In the Integrations Center tab, click Webhooks.
5. Select an event type and click Add to board.
6. Specify the generated callback URL from ServiceNow instance and click Connect.

## Customize the bi-directional webhook in the monday.com spoke {#ariaid-title4}

Create a webhook routing policy and customize a subflow according to your
requirements.

### Before you begin

Role required: admin

### Procedure

1. Navigate to AllProcess AutomationFlow Designer.
2. Click Subflows.
3. Create a copy of one of the available sublflows.
4. Customize the subflow according to your requirement and publish it.
5. Navigate to Monday SpokeRouting Policies.
6. Click New.
7. On the form, fill in the fields.  
   {#customize-webhook-monday__table_ryv_cgt_2wb__entry__2}

   | Field | Description |
   |-|-|
   | Label | Unique label to identify the routing policy. |
   | Answer | Option to specify if this answer is the default answer. Default answer is applicable when the conditions are not met. 1. Click the Lookup icon. 2. Select the required subflow from the Document: list. {#customize-webhook-monday__ol_ccr_pht_2wb} Note: Ensure that the Table name is <kbd class="ph userinput">Flow [sys_hub_flow].</kbd> |
   | Condition | Conditions to be met when the incoming webhook delivers data from monday.com. |
   [ ]

   {#customize-webhook-monday__table_ryv_cgt_2wb}
8. Click Submit.  
   Note:  
   These routing policies are saved in the Decision tables. Users are cautioned against directly updating or modifying data in these tables.

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