--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # X Spoke (formerly Twitter Spoke) # X Spoke (formerly Twitter Spoke) {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of X Spoke (formerly Twitter Spoke) The X Spoke enables ServiceNow customers to integrate their ServiceNow instance with the X platform (formerly Twitter) for private and group chats, as well as automated posting of tweets containing messages or media. This integration allows customers to automate social media interactions directly from their ServiceNow workflows, streamlining communication and engagement on X. Show full answer Show less The spoke requires an Integration Hub subscription and is compatible with API version v1.1. ## Key Features * **Tweet Action:** Automate tweeting of messages or media from ServiceNow events. Media posting requires retrieving attachments first via the Look Up Attachment Records action. * **AI Agents:** Includes the X Tweet Management AI agent, which automates posting tweets to a configured X handle. This AI agent mimics human-like intelligence for enhanced automation within ServiceNow. * **Connection and Credential Management:** Uses connection and credential aliases to simplify managing credentials across environments. Two aliases are required---one for tweeting messages and another for tweeting media---to ensure proper API usage and security. ## Requirements and Setup * A valid X developer account and developer app with necessary access tokens, secrets, consumer key, and secret are required to use the spoke. * Configuration of connection and credential aliases is essential for maintaining credentials without repeated updates across actions. * Users running AI agents must have appropriate roles and permissions to perform data operations within ServiceNow. ## Practical Benefits By leveraging the X Spoke, ServiceNow customers can efficiently automate social media communications, improving responsiveness and engagement without leaving the ServiceNow platform. The AI integration further enhances automation capabilities, enabling intelligent tweet management aligned with business workflows. Use the X spoke (formerly Twitter spoke) to have private chats and group chats, and to automatically tweet messages or media in your X account from your ServiceNow instance. ## Request apps on the Store {#twitter-spoke-ol__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#twitter-spoke-ol__inline-send-to-store} ## Integration Hub subscription {#twitter-spoke-ol__section_rsf_yvb_l3b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#twitter-spoke-ol__section_vfp_c1y_bsb} X spoke v2.4.0 is the latest version. For version history of the spoke, see [X spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-twitter.html).{#twitter-spoke-ol__twitter-spk-ver} ## Supported versions {#twitter-spoke-ol__section_ccw_l34_zgb} API version v1.1. ## Spoke requirements {#twitter-spoke-ol__section_ztc_whx_cjb} * X developer account * X developer app to access the X APIs * Access token and secret of your X developer app * Consumer key and secret from your X developer app {#twitter-spoke-ol__ul_crk_xhx_cjb} See the [X Developers](https://developer.twitter.com) documentation for instructions on creating the developer application and gathering the required details. ## Spoke actions {#twitter-spoke-ol__section_tjk_fhx_cjb} The X spoke provides actions to automate tweeting when events occur in ServiceNow. Available actions include:{#twitter-spoke-ol__table_sjg_qjx_cjb__entry__2} | Action | Description | |-|-| | Tweet | Tweets a message or media. Messages and media are tweeted as per X limits. Note: If you wish to tweet media, use the Look Up Attachment Records action before this action in your custom flow to retrieve the required media. | [ ] {#twitter-spoke-ol__table_sjg_qjx_cjb} ## Available AI agents {#twitter-spoke-ol__section_b4j_y5z_l2c} Install Now Assist for Spokes and start using the available AI agents. For more information, see [ServiceNow Otto for Integration Hub](https://www.servicenow.com/docs/Y_ulHyk23rZDpUMHAIeScg "Use the ServiceNow Otto AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions."). The X Spoke provides AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. For more information about AI agents, see [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Available AI agents include: {#twitter-spoke-ol__table_ugm_jds_k2c__entry__2} | AI Agent | Description | |-|-| | X Tweet management AI agent | This AI Agent posts tweets to the X handle that you had configured that contain text. Note: You must configure a valid X handle before using this AI Agent. | [ ] {#twitter-spoke-ol__table_ugm_jds_k2c} There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Note: Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent. ## Connection and credential alias requirements {#twitter-spoke-ol__section_akr_h3t_kfbb} Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=australia&pubname=australia-platform-security&ft:locale=en-US). Note: Two connection and credential alias records are needed for the X spoke. One for tweeting messages and other for tweeting media. Each alias should be associated with the respective X API. For information about setting up the spoke, see [Set up the X spoke](https://www.servicenow.com/docs/XiJQ2OTWtz02_JCwmOLVfg#setup-x-spk "Integrate the ServiceNow instance and X account to authenticate the requests from ServiceNow.").