---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Queue form

# Queue form in RPA Hub {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Work Queue form to create a queue. A queue lists the work items that you want the robot to process.
{#queue-form__table_pyx_mhd_4qb__entry__2}

| Field | Description |
|-|-|
| Name | Name of the work queue. |
| Is Work Item Name Unique | Option to select if the name of each item in this queue is unique. |
| Application | \[Auto generated\] Application containing this record. Role required to view this field: admin. |
| Maximum Attempts | Number of attempts for failed work items. Enter a value between 1 and 99 \[maximum value from system properties\]. The default value is 1. Roles required to edit this field: RPA release manager and RPA admin. |
| Attempt Delay (mins) | Maximum delay, in minutes, before the work item is attempted again. The default value is 0. Roles required to edit this field: RPA release manager and RPA admin. This field appears only when the value of the Maximum Attempts field is more than 1. |
| Description | Brief description of the work queue. |
| Purge-Work Items ||
| Purge Status | Status of the work items that need to get purged. |
| Purge After (days) | Number of days after which the work items get deleted based on the date of creation. |
| Average Handling Time (AHT) - Work Items Work items with Success status and that are not purged, are included for AHT calculation. ||
| Include All Work Items | Successful work items that are considered for the Average Handling Time (AHT) calculation. For more information about robot pool, see [Robot pool in RPA Hub](https://www.servicenow.com/docs/TqnMKtUpiS0Tio8ycq7jcA "Create a robot pool in RPA Hub to distribute and manage the workload among multiple unattended robots for unattended bot processes."). |
| Work Item Count | Number of recent successful work items that are considered for the Average Handling Time (AHT) calculation. Enter a value between 20 and 1000. The default value is 100. This field appears only when the value of the Include All Work Items option is cleared. For more information about robot pool, see [Robot pool in RPA Hub](https://www.servicenow.com/docs/TqnMKtUpiS0Tio8ycq7jcA "Create a robot pool in RPA Hub to distribute and manage the workload among multiple unattended robots for unattended bot processes."). |
| Compose ||
| Work notes (Private) | Work notes for the work queue. |
| Additional Comments | Additional comments related to the work queue. |
[Table 1. Work Queue form]

{#queue-form__table_pyx_mhd_4qb}
**Related concepts**   

* [Using auto-retry functionality for your failed work items in RPA Hub](https://www.servicenow.com/docs/xwI0YjWWCpg3HdIdoGkaAQ "You can use auto-retry functionality in RPA Hub to retry the failed items automatically in your work queue. The retry functionality is based on the Application exception type only.")
* [Queue implementation in RPA Hub](https://www.servicenow.com/docs/_2ybyJy6VjdsHOzePYNTpg "In RPA Hub, the queues are implemented to distribute the workload among various robots. Work Items (WI) within a queue are processed simultaneously by two or more robots.")  
**Related reference**   

* [Work item form in RPA Hub](https://www.servicenow.com/docs/Xvmw4tk6IuN~JNjrxNUTVw#work-queue-form "Use the Work item form to view more details of the executed work items.")