--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # RPA bot generation # Robotic Process Automation (RPA) bot generation skill {#ariaid-title1} Release version: Australia Updated July 31, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Robotic Process Automation (RPA) bot generation skill The Robotic Process Automation (RPA) bot generation skill in ServiceNow's Australia release enables users to create automations, activities, and extend automation logic using natural language text instructions within the RPA Desktop Design Studio interface. This skill empowers citizen developers---users without deep technical or programming knowledge---to actively participate in automation development by describing tasks in natural language. It significantly reduces the time and effort needed to build automation workflows, accelerating deployment from hours or days to minutes. Show full answer Show less ## Key Features * Create new automations quickly and efficiently through text-based inputs. * Enhance existing automations by adding modular activities, promoting scalability. * Refine automation logic interactively using in-line prompting from either pre-existing components or blank designs. * Accessible through the RPA Desktop Design Studio interface after enabling the skill. * Requires RPA Developer or RPA Admin roles, which include the AI Admin Hub user role for access. * Activation involves installing the ServiceNow Otto for RPA Hub application and subscribing to the required ServiceNow Otto for Creator and RPA Hub applications. ## Usage and Access Users must log in to RPA Desktop Design Studio with either the RPA Developer or RPA Admin role to utilize the generative AI capabilities of this skill. Attempting to use the skill with other roles will restrict access to AI-driven automation creation and editing features. Role changes during a session require restarting the RPA Desktop Design Studio and logging in again with the appropriate role. ## Important Considerations * The skill democratizes automation by enabling non-technical users to contribute their domain expertise effectively. * Subscription and proper role assignment are prerequisites for activation and use. * There are limitations to the RPA bot generation skill that are documented separately, which customers should review to understand scope and constraints. Use the RPA bot generation skill to create automations, activities, and automation logic additions from text instructions and preview options from the RPA Desktop Design Studio user interface. The skill enables citizen developers to participate in the automation development process. Citizen developers can contribute their domain expertise and knowledge of business processes to create automation flows. A citizen developer can quickly and easily create automation flows by describing the task or process in natural language via text. No in-depth technical knowledge of Robotic Process Automation (RPA tools) or programming languages is needed, which makes automation accessible to a wider audience. The RPA bot generation skill streamlines the process of creating workflows, reducing the time and effort required to implement RPA solutions. An automation flow can be generated in minutes rather than hours or days, accelerating the time-to-value. By generating automation flows through text-based descriptions, RPA becomes more approachable for individuals and businesses who may not have prior experience with automation or coding. Access the RPA bot generation skill from the RPA Desktop Design Studio user interface. Enable RPA bot generation to gain the following benefits: * Build simple, brand-new automations quickly and efficiently. * Easily add new activities to existing automations, ensuring modularity and scalability. * Use in-line prompting to refine automation logic, whether starting from components or a empty design surface. {#rpa-bot-generation__ul_fxs_brv_sdc} ## Roles {#rpa-bot-generation__section_q3g_h5c_kgc} RPA developer (sn_rpa_fdn.rpa_developer) or RPA admin (sn_rpa_fdn.rpa_admin) roles are required to use this skill. These roles contain the AI Admin Hub user role (sn_nowassist_admin.user). ## Activation {#rpa-bot-generation__section_dvd_sqv_sdc} Install the ServiceNow Otto for RPA Hub application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. For more information, see [Install ServiceNow Otto for RPA Hub](https://www.servicenow.com/docs/IDLA4r~3YvSHiiD3e31ICA "If you have the admin role, you can install the ServiceNow Otto for RPA Hub application so that your human agents or users can get started with developing automations faster."). Then, turn on the RPA bot generation skill to use generative AI for creating automations and activities, and extending automation logic. For more information, see [Turn on the RPA bot generation skill](https://www.servicenow.com/docs/T~nvJ_tkd6IAZZCLhU9CUQ "Turn on the Robotic Process Automation (RPA) bot generation skill to use generative AI to create automations, activities, and automation logic additions from text instructions and preview options."). You must have a subscription for ServiceNow Otto for Creator and RPA Hub applications. ## Limitations of the RPA bot generation skill {#rpa-bot-generation__id_itq_gjv_c2c} For more information about the limitations of the Robotic Process Automation (RPA) bot generation skill, see [Limitations of ServiceNow Otto for RPA Hub](https://www.servicenow.com/docs/2TjU6FIES~kRBo~fcq_o3Q "The limitations of the RPA bot generation skill are as follows."). ## Accessing the generative AI capability in RPA Desktop Design Studio {#rpa-bot-generation__section_qhq_blz_3gc} If you log in to the RPA Desktop Design Studio with either RPA Developer or RPA Admin after enabling the RPA bot generation skill, the generative AI capability is available. In this scenario, you can create and edit automations, activities, and extend automation logic flow through text instructions and preview options. If you log in to the RPA Desktop Design Studio with a role other than RPA Developer or RPA Admin after enabling the RPA bot generation skill, the generative AI capability will not be available. In this scenario, you will not be able to create and edit automations, activities, or extend automation logic flow through text instructions and preview options. If you log in to the RPA Desktop Design Studio with a role other than RPA Developer or RPA Admin and then switch to one of these roles, you won't be able to access the generative AI capability. Restart the RPA Desktop Design Studio and log in with RPA Admin or Developer. If you log in to the RPA Desktop Design Studio with either RPA Developer or RPA Admin, and then switch to any other user roles apart from these, you will encounter an error message when attempting to access the generative AI capability. **Related tasks** * [Turn on the RPA bot generation skill](https://www.servicenow.com/docs/T~nvJ_tkd6IAZZCLhU9CUQ "Turn on the Robotic Process Automation (RPA) bot generation skill to use generative AI to create automations, activities, and automation logic additions from text instructions and preview options.") * [Create an automation with AI](https://www.servicenow.com/docs/SnkN~~rHWlKFgzhp1KhCig "Create an automation from text instructions and preview options by using the ServiceNow Otto for RPA Hub application.") * [Create an activity with AI](https://www.servicenow.com/docs/QR8zleEl70ocEUbBExKxjw "Create activities from text instructions and preview options by using AI. Activities provide modularity to an automation project in RPA Desktop Design Studio.") * [Build an automation with AI](https://www.servicenow.com/docs/DXSvEZJoHpVTmlC2uZ_QcQ "Enhance the automation logic with AI text instructions, either in an empty activity or by selecting a component in an existing one by using the ServiceNow Otto for RPA Hub application.") **Related reference** * [Example instructions for ServiceNow Otto for RPA Hub](https://www.servicenow.com/docs/WNidCR_x~zExzFwYwd0fkw "Example instructions you can use with Now Assist for RPA Hub to get relevant, accurate responses. Refer to these examples when crafting instructions to guide automation tasks.") * [Limitations of ServiceNow Otto for RPA Hub](https://www.servicenow.com/docs/2TjU6FIES~kRBo~fcq_o3Q "The limitations of the RPA bot generation skill are as follows.")