--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Configure # Configuring RPA Hub {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configuring RPA Hub This guide helps ServiceNow customers plan and configure the Robotic Process Automation (RPA) Hub in their organization. The RPA Hub enables centralized management of robotic process automation, facilitating deployment, licensing, and integration with the ServiceNow platform. Show full answer Show less ## Key Configuration Tasks * **Install RPA Hub Application:** Install the `snrpafdn` application with admin privileges. This includes demo data and necessary Store applications and plugins if not already installed. * **Restructure RPA Hub Tables (Optional):** Convert RPA tables into an application file to capture changes in update sets, enabling smooth migration of data and configurations across environments without manual recreation. * **Data Migration:** Use update sets to migrate data from lower (non-production) environments to higher (production) environments for real-time utilization. * **Client Authentication and Code Signing Certificates:** Generate and install certificates for authentication and project publishing. Certificates can be generated via KeyStore Explorer or exported from Microsoft Active Directory and registered within the ServiceNow instance. * **Apply CSDM Guidelines:** Align configuration items (CIs) and their relationships in the CMDB following Common Service Data Model standards to maximize the value of AI-driven ServiceNow applications. * **Create Robot License Distribution Records:** In classic environments, define license consumption and distribution across domains by creating license distribution records within RPA Hub. * **Configure RPA Hub Properties:** Customize behaviors such as automatic robot assignment and authentication mechanisms to tailor the RPA Hub experience. ## Implementation Assistance * **Guided Setup:** Use the Guided Setup interface available via *All \> Robotic Process Automation \> Administration \> Guided Setup* to perform configuration tasks in a structured sequence, allowing you to pause and resume as needed. * **Guided Tours:** Access step-by-step, in-instance instructions for specific configuration tasks to simplify setup and reduce errors. ## Related Configuration Areas * Configuring Unattended Robot * Configuring Attended Robot * Configuring RPA Desktop Design Studio * Installing ServiceNow Otto for RPA Hub You can plan and configure an RPA Hub implementation in your organization. ## Configuration overview {#rpa-hub-setup__section_apd_srt_jcc} Perform the following tasks for configuring RPA Hub: 1. [Install Robotic Process Automation (RPA) Hub](https://www.servicenow.com/docs/TC_N~UmXixwO7nazVSVAmA "You can install the Robotic Process Automation (RPA) Hub application (sn_rpa_fdn) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed."). Install the Robotic Process Automation (RPA) Hub application (sn_rpa_fdn) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. 2. (Optional) [Restructure RPA Hub tables](https://www.servicenow.com/docs/6R7owVebfGj70qNg6a815A "Starting with the Utah release, the Robotic Process Automation (RPA) tables are restructured to an application file, so that changes that you make to these tables are captured in the update sets and can be moved seamlessly across environments. With this process, you don't have to re-create the data records in the targeted environment."). Restructure the Robotic Process Automation (RPA) tables to an application file, so that changes that you make to these tables are captured in the update sets and can be moved seamlessly across environments. With this process, you don't have to re-create the data records in the targeted environment. 3. (Optional) [Migrating your data from a lower environment to a higher environment in RPA Hub](https://www.servicenow.com/docs/GHgSR3oMfdMAVuVnQf0MtQ "As a system administrator, after you restructure the RPA Hub tables to extend the Application file (sys_metadata), you can use the update set capability to migrate your data from a lower (non-production) environment to a higher (production) environment for real-time use."). Use the update set capability to migrate your data from a lower (non-production) environment to a higher (production) environment for real-time use. 4. [Set up client authentication and code signing certificates](https://www.servicenow.com/docs/y96oJ3JtrTdffuC8jFdt~A "Use mTLS authentication for client authentication and verify authenticity of the automation packages by generating a code signing certificate."). You can generate a client authentication and a code signing certificate in two ways. You can either generate and install user certificates or export active directory certificates. * [Generate and install user certificate from KeyStore Explorer](https://www.servicenow.com/docs/ko9HMP2dpVdJhi3Ek6I8zQ#use-user-certificates-rpa "You can generate and install a user certificate for client authentication and code signing in your Windows machine, if you have the admin role."). Generate a client authentication certificate for authentication purposes in the Unattended Robot application. Generate a code signing certificate for publishing an automation project from RPA Desktop Design Studio. * [Export Active Directory certificates](https://www.servicenow.com/docs/qyWNgJyuln3jb~z1b8kfXA#export-certificates-rpa "You can export Microsoft Active Directory certificates, such as root, intermediate, and a client authentication certificate, for authentication purposes. You then register the exported root and intermediate certificate in the ServiceNow instance and map the exported client authentication certificate to the user."). You can export Microsoft Active Directory certificates, such as root, intermediate, and a client authentication certificate, for authentication purposes. You can then register the exported root and intermediate certificate in the ServiceNow instance and map the exported client authentication certificate to the user. {#rpa-hub-setup__ul_yxy_sqb_pdc} 5. [Applying the CSDM guidelines to RPA Hub](https://www.servicenow.com/docs/2L~7Vtk6nSHCRRn3bLRMtw "Apply Common Service Data Model (CSDM) guidelines to RPA Hub."). Apply Common Service Data Model (CSDM) guidelines to define configuration items (CIs) and relationships between CIs in the CMDB. This process ensures that your data resides in the appropriate CMDB tables for maximum value from your ServiceNow AI Platform applications. 6. [Create a robot license distribution record in RPA Hub](https://www.servicenow.com/docs/DvVi1b5FVqAYT3GbZUGHsw "Define the consumption and distribution of licenses by creating a robot license distribution record in RPA Hub."). In the classic environment, define the consumption and distribution of licenses for parent and child domains, or global domain by creating a robot license distribution record in RPA Hub. 7. [Configure RPA Hub properties](https://www.servicenow.com/docs/wRNW_tXOfpoIyDdWyhc6KQ "You can access system properties for RPA Hub by navigating to All > Robotic Process Automation > Administration > Properties ."). In the classic environment, configure RPA Hub properties, such as auto assignment of robots or defining the authentication mechanism to customize the experience. {#rpa-hub-setup__ol_wgv_xhw_dwb} ## Using Guided Setup to implement RPA Hub {#rpa-hub-setup__section_c1v_srt_jcc} Guided Setup provides a sequence of tasks that help you configure RPA Hub on your ServiceNow® instance. With Guided Setup, keep track of what you have completed, so you can stop and start again where you left off. To open Guided Setup for RPA Hub, navigate to AllRobotic Process AutomationAdministrationGuided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). ## Using Guided Tours to get help related to a configuration task {#rpa-hub-setup__section_m1y_ktt_jcc} Guided Tours provide step-by-step instructions on your ServiceNow® instance to help you complete a task. For more information about using guided tours, see [Use Guided Tours in RPA Hub](https://www.servicenow.com/docs/y_LH_QFVwVy3fPYoHCyTkA "Use Guided Tours in RPA Hub to get instructions on how to perform a task.​ Guided Tours use a series of steps that may span multiple pages. The tour includes links to detailed documentation.​"). **Related concepts** * [Configuring Unattended Robot](https://www.servicenow.com/docs/hk1EvAbANK2FeysYqQ12Qw "You can plan and configure an Unattended Robot and Unattended Robot Login Agent implementation in your organization.") * [Configuring Attended Robot](https://www.servicenow.com/docs/x1qQwFI6xVtrxOa376qNkw "You can plan and configure an Attended Robot implementation in your organization.") * [Configuring RPA Desktop Design Studio](https://www.servicenow.com/docs/EVEwRFSrYGzgWAl4QgC6bA "You can plan and configure an RPA Desktop Design Studio implementation in your organization.") **Related tasks** * [Install ServiceNow Otto for RPA Hub](https://www.servicenow.com/docs/IDLA4r~3YvSHiiD3e31ICA "If you have the admin role, you can install the ServiceNow Otto for RPA Hub application so that your human agents or users can get started with developing automations faster.") *[\>]: and then