---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Smart Card

# Smart Card in RPA Hub {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Smart card login for a Windows machine is a secure method of logging into the system using a physical smart card instead of a username and password. It's commonly used in organizations to enhance security, particularly in environments with
high security requirements.

With Robotic Process Automation (RPA), you can run unattended automations on the machines that use smart cards for authentication. While configuring a robot credential, you can store the smart card username and password to
allow the unattended robot to log in to machines that use smart card.

## Smart Card limitations {#smart-card-il__section_ddd_zck_mfc}

An intermittent issue is observed where Smart Card auto-login fails after a full sign-out, displaying the message: "Signing in with a smart card isn't supported for your account." This occurs only during automated login attempts
post sign-out, while lock/unlock scenarios remain unaffected. The issue is a known infrastructure limitation. As a workaround, users are advised to use lock/unlock flows or implement a delay or retry mechanism after sign-out.

## Robotic Process Automation (RPA) {#smart-card-il__section_ypg_n3d_3fc}

For more information and how to set up RPA, see [RPA Hub](https://www.servicenow.com/docs/RWJB4C7SvhejKhPby8qfTA "ServiceNow Robotic Process Automation Hub (RPA Hub) is a powerful platform for orchestrating and managing your robotic workforce to execute various business processes efficiently.").