---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Work items

# Work items in RPA Hub {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A work item is a record in a work queue that stores the data a robot needs to perform a specific task.

Each item in the queue is processed separately, allowing robots to handle large workloads in smaller, manageable parts.

Key benefits
:
    * Scalability: Distributes workload across multiple robots.

    * Resilience: Failed items can be retried without restarting the whole process.

    * Visibility: Tracks progress and outcomes for each unit of work.

    * Flexibility: Enables parallel processing of large data sets.

    {#work-items-rpa-hub__ul_fpc_pqf_wgc}
* **[Manage your work items in RPA Hub](https://www.servicenow.com/docs/Xvmw4tk6IuN~JNjrxNUTVw#manage-work-queue-items)**   
  Manage your work items more efficiently in RPA Hub. You can view your work items, mark them as complete, and reassign a work item.
* **[Using auto-retry functionality for your failed work items in RPA Hub](https://www.servicenow.com/docs/xwI0YjWWCpg3HdIdoGkaAQ)**   
  You can use auto-retry functionality in RPA Hub to retry the failed items automatically in your work queue. The retry functionality is based on the Application exception type only.