--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # RPA Hub Workspace # RPA Hub Workspace {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of RPA Hub Workspace ServiceNow® RPA Hub Workspace is a web-based platform designed to help you orchestrate ServiceNow robots, both attended and unattended, to automate and manage ongoing business processes. It enables you to create, monitor, deploy, and manage a digital workforce efficiently within your environment. The RPA Hub Workspace serves as the central landing page for managing all robotic activities. Show full answer Show less You can access the RPA Hub Workspace via two navigation paths within ServiceNow: through **All \> Robotic Process Automation \> RPA Hub Workspace** or **Workspaces \> RPA Hub Workspace**. This landing page offers various dashboards and reports to provide insights into your digital workforce's performance and utilization. ## Key Features * **Bot Process Summary:** Visual vertical bar charts display incident records involving bot processes or robots. * **Insights Section:** Donut charts show robot states and provide an overview of change records related to robots, bot processes, and business applications. * **Robot Utilization:** Charts highlight the highest and lowest utilized attended and unattended robots over a selected period. * **Process Jobs Summary:** Donut reports categorize process jobs by status (e.g., abandoned, failed, running, success) within the last 24 hours, complemented by spline trend reports showing changes over time, and a list of currently running process jobs. * **Queues Summary:** Vertical bar charts present queues with the most pending work items, their statuses, and Average Handling Time (AHT), alongside detailed queue work item statuses. * **Top 5 Business Applications:** Vertical bar reports identify the most used business applications by RPA bot processes over the past 7 days. * **License Utilization:** Semi-donut charts display license usage for both unattended and attended robots. * **Configuration and Management:** Easily configure bot process records and create robots, packages, shared parameters, and queues directly from the workspace using intuitive icons. * **My Lists:** Personalize monitoring by creating filtered lists of your digital workforce activities that are only visible to you. * **Help Center:** Contextual help content is accessible via the help icon, providing guidance and information relevant to the current UI page. * **Dark Theme:** Reduce eye strain by switching to a dark mode available across key RPA Hub Workspace pages and system properties. ## Practical Benefits for ServiceNow Customers By using the RPA Hub Workspace, you gain a centralized, real-time view of your digital workforce's performance and health, enabling effective process automation management. The intuitive dashboards and reports help you quickly identify bottlenecks, optimize robot utilization, track process job statuses, and monitor license consumption. The workspace's configuration capabilities allow you to streamline robot and process setup without leaving the interface, improving operational efficiency. Additionally, the customizable lists and contextual help support personalized and informed management of your robotic processes. Learn about the digital workforce that you can manage all from the RPA Hub Workspace. ## RPA Hub Workspace overview {#workspace-ui-rpa-hub__section_gkv_jpm_frb} ServiceNow® RPA Hub Workspace is a web-based platform that helps you orchestrate ServiceNow robots to execute ongoing business processes. Use attended and unattended robots in your environment to create, monitor, manage, and deploy a digital workforce. RPA Hub is the default landing page of the RPA Hub Workspace. You can access this page in two ways: * By navigating to AllRobotic Process AutomationRPA Hub Workspace and then selecting the home icon (![Home icon.]()). * By navigating to WorkspacesRPA Hub Workspace. {#workspace-ui-rpa-hub__ul_nrt_5mc_xtb}This page contains descriptions about the following basic score card, lists, and reports that you can use to manage your digital workforce: Bot process summary : Vertical bar charts of the incident records that involve bot processes or a robot. In the Insights section, view a donut report of robots states. You can also see an overview of the change records associated with the robots, bot processes, and business applications that are related to the bot processes Robot utilization section : Chart legends of the highest and lowest utilized unattended and attended robots, over a period. Process jobs summary : Donut report of the process jobs by status in the last 24 hours. For example, abandoned, canceled, failed, running, skipped, and success. : Spline report of the process job trend by status, over a period. Spline reports show how one or more values change over time by connecting a series of known data points with a curve that emphasizes the trend over individual data points. : List of the current running process jobs. Queues summary : Vertical bar report of queues with most work items pending, work items status, and Average Handling Time (AHT). : List of the queues with the work item status. Top 5 business applications in the last 7 days : Vertical bar reports of the top 5 business applications used by the Robotic Process Automation (RPA) bot processes in the last 7 days. License utilization : Semi-donut reports of the license utilization of unattended and attended robots. You can configure a bot process record and create a robot by selecting the plus icon (![Plus icon.]()). For more information, see [Configuring a bot process record in RPA Hub](https://www.servicenow.com/docs/hb2MAhKGRNGZmQ2HlgCy3A "In RPA Hub, you can create a bot process configuration record and assign assets to associate it with a bot process. Or you can just save the bot process configuration record, however it won't be associated to a bot process. It remains orphaned.") and [Robots in RPA Hub](https://www.servicenow.com/docs/AB0GaSr3h52CZ1AuqMWPSA "Mimic human actions to perform repetitive, rule-based tasks using robots in RPA Hub. These robots interact with user interfaces and automate tasks."). Figure 1. Configuring a bot process record and creating a robot from the landing page ## Lists view {#workspace-ui-rpa-hub__section_l5r_r3t_frb} From the list icon (![List icon.]()), you can configure a bot process record and create a package, shared parameter, queue, and robot. You can also view the installed RPA plugins, alerts, and process jobs. Figure 2. Lists view You can create your own filtered lists to monitor your digital workforce by configuring My Lists. These lists are only visible to you. ## Help center {#workspace-ui-rpa-hub__section_hw4_2gz_qzb} Help Center provides users with the information they need, and tells users what they can accomplish while they're using a configurable workspace. Help Center content appears in the right sidebar when the user clicks the help icon. If Help Center content exists for the current UI page, then the help icon has an indicator (![help center icon indicator.]()). Multiple help topics for the same page are available in Help Center. Figure 3. Help Center Icon View ## Dark theme {#workspace-ui-rpa-hub__section_gq4_z1h_fxb} Help alleviate eye strain by switching to a dark theme or mode available in the RPA Hub Workspace for RPA Hub landing page, Robot Calendar, Overview page, and RPA Hub system properties. For more information about the dark theme, see [Exploring themes in Next Experience](https://www.servicenow.com/docs/access?context=next-experience-theming&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). *[\>]: and then