---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create an AI inquiry

# Create an AI inquiry {#ariaid-title1}

Release version: Australia  
Updated July 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Submit an AI inquiry to ask a question or request information related to AI
governance, such as a question about a policy, a process, or a specific AI asset.

## Before you begin

Role required: sn_ai_governance.ai_steward or sn_ai_asset_mgmt.ai_asset_owner

## About this task

An AI inquiry routes a question or request for information to an assignment group
or approver so you can get a documented response without opening a case or
issue.

## Procedure

1. Navigate to AllAI Control TowerHomeActivity CenterWorkAssigned to you.
2. Select the Inquiries sub-tab.
3. Select New.
4. Fill in the fields that describe the inquiry.  
   {#ac-create-ai-inquiry__table_ac-create-ai-inquiry-details__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the inquiry. |
   | Description | Description of the inquiry. |
   | State | Current state of the inquiry. Defaults to New. |
   | Priority | Priority of the inquiry. |
   | Requested by | User submitting the inquiry. Defaults to you. |
   | Requested on behalf of | User the inquiry is being submitted for, if different from the requester. |
   [Table 1. AI inquiry fields]

   {#ac-create-ai-inquiry__table_ac-create-ai-inquiry-details}
5. In the Assignment section, specify who should handle the inquiry.  
   {#ac-create-ai-inquiry__table_ac-create-ai-inquiry-assignment__entry__2}

   | Field | Description |
   |-|-|
   | Assignment group | Group responsible for working the inquiry. |
   | Approvers | Users responsible for approving the inquiry. |
   | Assigned to | User assigned to work the inquiry. |
   | Watch list | Users who want to stay informed about the inquiry. |
   [Table 2. Assignment fields]

   {#ac-create-ai-inquiry__table_ac-create-ai-inquiry-assignment}
6. In the Primary origin section, identify where the inquiry originated.  
   {#ac-create-ai-inquiry__table_ac-create-ai-inquiry-origin__entry__2}

   | Field | Description |
   |-|-|
   | Business unit | Business unit associated with the inquiry. |
   | Location | Location associated with the inquiry. |
   [Table 3. Primary origin fields]

   {#ac-create-ai-inquiry__table_ac-create-ai-inquiry-origin}
7. In the Activity section, add any supporting notes or comments.  
   {#ac-create-ai-inquiry__table_ac-create-ai-inquiry-activity__entry__2}

   | Field | Description |
   |-|-|
   | Work notes (Private) | Internal notes about the inquiry that aren't visible to the customer. |
   | Additional comments (Customer visible) | Comments about the inquiry that are visible to the customer. |
   [Table 4. Activity fields]

   {#ac-create-ai-inquiry__table_ac-create-ai-inquiry-activity}
8. Save the inquiry.
{#ac-create-ai-inquiry__steps_create}

## Result

The inquiry is created and appears in the Inquiries sub-tab, where the assignment group or approver can respond to it.

*[\>]: and then