---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Issues

# Issues {#ariaid-title1}

Release version: Australia  
Updated July 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track a problem identified with an AI asset, such as a performance or compliance
gap, through to resolution with a documented action plan.

An issue tracks a problem identified with an AI asset that needs a resolution or an
action plan, such as a gap surfaced during a governance review. Related issues can be
grouped under a parent issue so they can be tracked and managed together. For more
information about governance records associated with AI systems, see [Governing AI asset risk and compliance](https://www.servicenow.com/docs/D7Q8J1_ZyWJw2yjmdsozQQ "Get a consolidated view of your AI asset's regulatory risk classification, compliance posture, control effectiveness metrics, and governance artifacts from the Risk & compliance tab.").

## Issue lifecycle {#ac-issues__lifecycle}

An issue starts in a new state and moves through analysis and response before you close it as complete or incomplete. An AI steward or asset owner creates the issue and assigns it to a user or group to work. The
assignee analyzes the issue, documents a recommendation and an action plan, and moves it toward resolution.

## Where issues appear {#ac-issues__where-they-appear}

Issues appear on the Issues sub-tab of the
Team, Assigned to you,
Unassigned, and Submitted by you
tabs in Activity Center, depending on assignment.