---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Policy exceptions

# Policy exceptions {#ariaid-title1}

Release version: Australia  
Updated July 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request an approved, time-bound deviation from a policy or control objective that
applies to an AI asset.

A policy exception documents why an AI asset can't currently meet a control objective and requests approval to operate outside that control for a defined period. Each exception includes a justification and a risk assessment that
an approver reviews before the exception takes effect.

## Policy exception lifecycle {#ac-policy-exceptions__lifecycle}

An AI steward or asset owner creates a policy exception, identifies the policy or control objective it applies to, and documents the justification and risk assessment. The exception is valid only for the period
defined by its Valid from and Valid to dates; a valid-to date is required to raise an exception.

The exception moves into review, and the request routes to an approval group or approver. The approver approves or rejects the exception based on the documented justification and risk assessment, and an
approved exception closes once its valid-to date passes.

## Where policy exceptions appear {#ac-policy-exceptions__where-they-appear}

Policy exceptions appear on the Policy exceptions sub-tab
of the Team, Assigned to you,
Unassigned, and Submitted by you
tabs in Activity Center, depending on assignment.