---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Activate an agentic workflow template

# Activate an agentic workflow template {#ariaid-title1}

Release version: Australia  
Updated July 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate an agentic workflow that come installed with ServiceNow applications in AI Agent Studio.

## Before you begin

Role required: sn_aia.admin

## About this task

Agentic workflows that are installed with AI applications aren't automatically activated. You must activate them before they can be used in the ServiceNow Otto panel or as a UI action. Some may come with predefined triggers that must be set to active, too.

These predefined agentic workflows can also be used as templates for your own customized ones. You can [duplicate an agentic workflow](https://www.servicenow.com/docs/fagMeD~OOuolK9sjESdaLA "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows.") and use it as a blueprint for one that better suits your business needs, such as changing which records are available or providing different
instructions.

## Procedure

1. Navigate to AllAI Agent StudioCreate and manageAgentic workflows.
2. Select the agentic workflow that you want to configure.
3. Select Define trigger to go to that step in Guided Setup.
4. In the Existing triggers section, select the name of an inactive trigger to open the form.
5. Toggle the Active slider so that it's turned on.
6. Select Save.
7. If there's more than one trigger, repeat steps 4--6 for each trigger that you want to activate.
8. Select Save and continue.
9. Toggle the display for the ServiceNow Otto panel and/or UI action so that it's turned on.  
   You have enabled the agentic workflow in the ServiceNow Otto panel. If the option isn't available, you must enable the panel first. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/754721Xs6BkV0CBtyYplug "Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface."), [Activate ServiceNow Otto panel enhanced chat](https://www.servicenow.com/docs/Ln~8JVsusHFnsf4NqtMwKg "Activate the ServiceNow Otto panel enhanced chat to enable your agents to use ServiceNow Otto skills, such as task summarization or navigation, in a side panel on the user interface."), or [Display your assistant on Platform or ServiceNow Studio](https://www.servicenow.com/docs/access?context=display-nap-assistant&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) for premium chat.
10. Select Save and test.

## Result

The agentic workflow runs when the trigger is detected in the ServiceNow Otto panel.

## What to do next

After completing the steps, you're redirected to test your agentic workflow to be sure it works as intended. You can [test an execution of your agentic workflow manually](https://www.servicenow.com/docs/baKtFNhlJsMa26MSHYAVqg "Test your agentic workflow in AI Agent Studio to analyze how it functions while it executes the instructions that you defined.") or [test the user access](https://www.servicenow.com/docs/08sRjdHMCCuuBLnih199FQ "Run a manual test to verify that only the users you want to access the agentic workflow can do so."). Once you've determined that the agentic workflow has the basic functionality you expect, you can [evaluate it using automated tests](https://www.servicenow.com/docs/FVbxxoeAAPQLHkG3G7BqyA "Evaluate agentic AI assets against datasets to monitor performance and compare benchmarks.").

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