--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Implement an automation opportunity (Next Experience UI) # Implement an automation opportunity from AI Admin Center (Next Experience UI) {#ariaid-title1} Release version: Australia Updated October 2, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Deploy a matched AI agent or a new agent to automate a resolution for an identified automation opportunity. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. ## Before you begin Role required: sn_na_center.nac_admin ## About this task Follow these steps to implement an automation opportunity with AI Agent Advisor. Each automation opportunity includes a set of recommended resolution steps that describe how to automate the identified opportunity. AI Agent Advisor also maps each resolution step to an existing AI agent on your platform when a match is available. Review the details of an opportunity before deciding whether to deploy an agent for it. Note: This topic describes the AI Admin Center feature based on the Next Experience UI. If you're using the Lux user experience for AI Admin Center, see the Lux UI version of this topic. ## Procedure 1. Navigate to AllAI Admin CenterAI Admin Center (Legacy). {#activate-automation-opportunity-now-assist-center__ai-admin-center-reuse-ph-app-task-navigation} 2. In the Automation opportunities section of the home page or in the automation opportunities list tab, select an automation opportunity to view its details. The Resolution Steps tab opens showing the opportunity details. The page displays summary information for the opportunity, a Resolution steps tab with editable implementation steps, and an Example records tab with example records from the data source. It also displays an AI Agents tab showing the agents created from the automation opportunity. Figure 1. Opportunity details page For an opportunity that has a matching prebuilt AI agent, the page displays the agent name and description.Figure 2. Automation opportunity with a prebuilt AI agent For more information on finding an automation opportunity, see [View your automation opportunities (Next Experience UI)](https://www.servicenow.com/docs/tnFsKnubAnP8r2xg2D7rUg "Review the automation opportunities that AI Agent Advisor has identified for your instance."). 3. **Optional:** Select the Example Records tab to review records from the source table. Select a record number to open the record and view its details. 4. **Optional:** Select the AI Agents tab to view AI agents created from the automation opportunity. 5. Select the Matched opportunities tab for a prebuilt AI agent to view the automation opportunities that the AI agent can support. Select an opportunity to open it in a separate workspace tab. 6. In the Resolution Steps tab, review the steps for accuracy and completeness in planning your AI agent. The Resolution Steps tab shows the implementation steps and the matched AI agents for each step. 7. **Optional:** Adjust the steps as needed. {#activate-automation-opportunity-now-assist-center__table_aj1_mrr_v3c__entry__2} | Option | Description | |-|-| | Add a step | 1. Select Add new step under the steps. 2. Enter the text and select Save. {#activate-automation-opportunity-now-assist-center__ol_abp_srr_v3c} | | Edit a step | 1. Select the Edit icon (![Edit icon.]()). 2. Change the text as needed and select Save. {#activate-automation-opportunity-now-assist-center__ol_b5h_g5r_v3c} | | Delete a step | 1. 1. Select the Delete icon (![]()). 2. 2. Select Delete to confirm. {#activate-automation-opportunity-now-assist-center__ol_lrs_g5r_v3c} | | Reorder steps | Select the Up icon (![Up icon.]()) or Down icon (![Down icon.]()) to move the step in the list. | | Restore all | Select Revert all to restore the original steps before changes. | | Expand all | Select Expand all to see the available assets for each step. In each applicable step, the description provides the tool name, context, confidence level, and rationale for matching the asset to the step. Select Collapse all to hide the details. | [ ] {#activate-automation-opportunity-now-assist-center__table_aj1_mrr_v3c} 8. When the steps are ready to implement for a custom AI agent, select Continue in AI Agent Studio. For an opportunity that has a matching prebuilt AI agent, select Manage in AI Agent Studio. Skip ahead to step 11. The Continue building AI agent box opens. Figure 3. Continue building AI agent box 9. Choose whether the AI agent will communicate as a Chat Agent or Voice Agent. 10. Select Continue in AI Agent Studio. The Agent guided setup tab opens. Figure 4. Agent guided setup tab 11. Complete the development of the AI agent in the Agent guided setup tab using AI Agent Studio capabilities. The resolution steps are mapped to the set of instructions and added as tools for the AI agent. For more information, see [Create an AI agent](https://www.servicenow.com/docs/FsBXG9PfaVGSDGYdjSYyGA "Create an AI agent in AI Agent Studio to solve problems for your users and coordinate with other AI agents while executing the agentic workflows."). *[\>]: and then