--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Business Value dashboard (Lux UI) # Business Value dashboard in AI Admin Center (Lux UI) {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Business Value dashboard in AI Admin Center (Lux UI) The Business Value dashboard in the AI Admin Center (Lux UI) enables ServiceNow customers to monitor the business value generated by AI assets such as skills, AI agents, and agentic workflows across their organization. It provides key metrics including total executions, time saved, and cost saved, all customizable by a selected date range. This dashboard helps quantify the productivity and financial impact of AI deployments, supporting data-driven decisions to optimize AI asset usage. Show full answer Show less ## Key Features * **Total Executions:** Displays the total number of AI asset executions within the selected time range, offering insight into AI usage scale. * **Total Time Saved:** Shows the cumulative amount of time saved by AI asset executions, helping measure productivity gains. * **Total Cost Saved:** Indicates the financial savings generated by AI asset usage, allowing assessment of AI's financial value. * **Time Saved Section:** * Daily trend line for time saved by skill, agent, and workflow. * Bar charts breaking down time saved by each skill, AI agent, and agentic workflow. * **Cost Saved Section:** * Daily trend line for cost saved by skill, agent, and workflow. * Bar charts breaking down cost saved by each skill, AI agent, and agentic workflow. * **Executions Section:** * Trend line for daily executions by asset type. * Bar charts showing execution counts by skill, AI agent, and agentic workflow. * **Business Value Configuration Table:** Lists all configured AI assets with details such as asset type, name, status, execution count, average time saved per execution, average hourly rate, and calculated total time and cost saved. This table allows review and management of business value parameters for each AI asset. * **Configuration Capability:** Customers can add or update value configurations directly in the dashboard to define metrics like average time saved per execution and average hourly rate, which are critical for accurate business value calculations. ## Benefits for ServiceNow Customers * Gain a consolidated, real-time view of AI asset performance and business impact. * Quantify productivity improvements and financial savings from AI deployments, supporting ROI analysis. * Identify high-impact AI skills, agents, and workflows to prioritize optimization efforts. * Monitor trends over time to detect shifts in AI usage and benefits. * Manage and customize business value calculations to reflect organizational cost and productivity metrics. * Plan AI strategy with actionable insights into usage patterns and value delivered. Use the Business Value dashboard on the Analytics page to monitor the business value generated by AI assets across your organization, including total executions, time saved, and cost saved. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. Note: This topic describes the AI Admin Center feature based on the Lux user interface (UI). If you're using the Next Experience UI for AI Admin Center, see the Next Experience UI version of this topic. ## Business Value dashboard {#ai-admin-center-lux-business-value-dashboard__section_lux_bv_overview} The Business Value dashboard displays a consolidated view of the business value generated by AI assets across your organization. Use the dashboard to monitor total executions, time saved, and cost saved across skills, AI agents, and agentic workflows. Use the Date filter at the top of the Business Value dashboard to set the time range for all metrics on the page. Total executions : This area of the dashboard displays the total number of times AI assets were executed in the selected time range. Use this count to understand the overall scale of AI asset usage across your organization. Total time saved : This area of the dashboard displays the total amount of time saved by AI asset executions in the selected time range. Use this metric to quantify the productivity impact of your AI asset deployments. Total cost saved : This area of the dashboard displays the total cost savings generated by AI asset executions in the selected time range. Use this metric to assess the financial value delivered by your AI assets. ## Time saved {#ai-admin-center-lux-business-value-dashboard__section_lux_bv_time_saved} The Time saved section displays the total time saved by AI asset executions, broken down by asset type and shown as a daily trend over the selected time range. Time saved - Daily trend : This area of the dashboard displays a trend line chart showing the total time saved by skills, AI agents, and agentic workflows each day over the selected time range. Use the trend lines to monitor changes in time saved across asset types and identify periods of higher or lower productivity impact. Time saved (Hrs) by Skill : This area of the dashboard displays a bar chart showing the total time saved by each skill in the selected time range. Use this visualization to identify which skills are delivering the greatest time savings in your organization. Time saved (Hrs) by AI Agent : This area of the dashboard displays a bar chart showing the total time saved by each AI agent in the selected time range. Use this visualization to compare time savings across AI agents and identify your highest-impact deployments. Time saved by (Hrs) Agentic Workflow : This area of the dashboard displays a bar chart showing the total time saved by each agentic workflow in the selected time range. Use this visualization to evaluate the time savings delivered by your agentic workflow configurations. ## Cost saved {#ai-admin-center-lux-business-value-dashboard__section_lux_bv_cost_saved} The Cost saved section displays the total cost savings generated by AI asset executions, broken down by asset type and shown as a daily trend over the selected time range. Cost saved - Daily trend : This area of the dashboard displays a trend line chart showing the total cost saved by skills, AI agents, and agentic workflows each day over the selected time range. Use the trend lines to track changes in cost savings over time and identify periods of higher or lower financial impact. Cost saved by Skill : This area of the dashboard displays a bar chart showing the total cost saved by each skill in the selected time range. Use this visualization to identify which skills are generating the greatest cost savings across your organization. Cost saved by AI Agent : This area of the dashboard displays a bar chart showing the total cost saved by each AI agent in the selected time range. Use this visualization to compare cost savings across AI agents and identify your highest-value deployments. Cost saved by Agentic Workflow : This area of the dashboard displays a bar chart showing the total cost saved by each agentic workflow in the selected time range. Use this visualization to evaluate the financial value delivered by your agentic workflow configurations. ## Executions {#ai-admin-center-lux-business-value-dashboard__section_lux_bv_executions} The Executions section displays the total number of executions for each AI asset type, shown as a daily trend and broken down by individual asset over the selected time range. Executions - Daily trend : This area of the dashboard displays a trend line chart showing the total number of executions for skills, AI agents, and agentic workflows each day over the selected time range. Use the trend lines to monitor changes in execution volume across asset types over time. Executions by Skill : This area of the dashboard displays a bar chart showing the total number of executions for each skill in the selected time range. Use this visualization to identify which skills are used most frequently and understand usage patterns across your skill library. Executions by AI Agent : This area of the dashboard displays a bar chart showing the total number of executions for each AI agent in the selected time range. Use this visualization to compare execution volumes across AI agents and identify your most actively used deployments. Executions by Agentic Workflow : This area of the dashboard displays a bar chart showing the total number of executions for each agentic workflow in the selected time range. Use this visualization to track which agentic workflows are running most frequently and evaluate engagement patterns. ## Business value configuration {#ai-admin-center-lux-business-value-dashboard__section_lux_bv_configuration} The Business value configuration table lists all configured AI assets and the values used to calculate business value metrics. Use this table to review and manage the configuration for each asset. Asset type : The category of the AI asset, such as AI Agent, Skill, or Agentic Workflow. Asset name : The name of the individual AI asset as configured in your instance. Status : The current status of the AI asset, such as Active or Inactive. Execution count : The total number of times the AI asset has been executed. Average time saved (min) : The average amount of time, in minutes, saved per execution of the AI asset. This value is used to calculate the total time saved metric. Average hourly rate : The average hourly rate used to calculate the cost saved by the AI asset. This value represents the estimated cost of the time saved per execution. Total time saved (hrs) : The total amount of time saved by all executions of the AI asset, calculated from the execution count and average time saved values. Total cost saved : The total cost saved by all executions of the AI asset, calculated from the total time saved and average hourly rate values. * **[Add a value configuration in the Business Value dashboard (Lux UI)](https://www.servicenow.com/docs/RxeIu2JEuFQGz5Tc~J2xbQ)** Add a value configuration to define the business value metrics calculated for an AI asset, including average time saved per execution and average hourly rate.