---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Edit an intent (Lux UI)

# Edit an intent in AI Admin Center (Lux UI) {#ariaid-title1}

Release version: Australia  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Edit the details and activation status of an intent record.
Important:  
Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions.").

The Next Experience
AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.").

In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.

## Before you begin

Role required: sn_na_center.nac_admin

## About this task

Follow these steps to edit an intent record.

An intent is a data record that captures and defines what a user is trying to accomplish in a chat request. Intent records help the system classify, understand, and route user input appropriately.

Intents are discovered and captured by AI Agent Advisor through scheduled analysis of multiple interaction channels. You can create an intent manually in AI Admin Center. For more information, see [Create an intent in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/V3GacQeNC0poC11K37JQYQ "Create an intent record to standardize a customer input goal and enable multichannel intent detection, AI agent routing, and contact center analytics."). You can also create, edit, or delete an intent using the conversational experience.  
Note:  
This topic describes the AI Admin Center feature based on the Lux user experience (UI). There is no Next Experience UI version of this topic.

## Procedure

1. Navigate to AllAI Admin CenterHome or AdminAI Admin Center. {#ai-admin-center-lux-edit-intent__ai-admin-center-reuse-ph-app-task-navigation-lux}
2. Select Asset library (![Asset library icon.]()) in the side navigation panel.  
   The Asset library page opens.
3. Select the Intents tab.
4. In the row of the intent you want to edit, select the intent name or select the Actions icon (![Actions icon.]()) and choose View details.  
   The intent details page opens.
5. Select Edit.  
   The intent editing form opens.
6. Update the form as needed.
   1. Enter a name for the intent in the Intent name field.
   2. Enter a description of the intent in the Description field.
   3. In the Example utterance field, enter training utterance examples that are relevant to the intent.  
      Type the utterance and select the Add icon (![Add icon.]()) to add the example.

      Select the Remove icon (![Remove icon.]()) to remove the utterance.
   4. In the Detection criteria tab, enter the conditions that determine when the intent applies to an utterance.  
      Tip:  
      Be specific about what the customer says or asks. Include two or three examples per bullet. Clarify what doesn't count as this intent to avoid confusion with similar intents.
   5. In the Resolution criteria tab, enter the conditions that determine when the intent is considered resolved.  
      Tip:  
      Resolution requires concrete, observable outcomes, not effort. Number your conditions in logical order. Use "customer has," "confirmation was," or "system shows" to describe completed actions, not in-progress steps.
   6. Turn the intent on or off by selecting the Active option.
7. Select Save.
**Related tasks**   

* [View your AI assets in the asset inventory (Next Experience UI)](https://www.servicenow.com/docs/anBPG3w_BsG7OAe5UdGGiA "Use the asset library to view and manage the AI assets in your instance.")
* [View your AI assets in the asset library (Lux UI)](https://www.servicenow.com/docs/jEVepe9aVULmrlKdwIoRTw "Use the asset library to view and manage the AI assets in your instance.")
* [Create an asset in the AI asset inventory (Next Experience UI)](https://www.servicenow.com/docs/g_ZfrXiBPEhvg9nzGVw1Zw "Use the asset inventory to create AI assets in your instance.")
* [Create an asset in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/6GXwamdiCNmiQrhoicSsJQ "Use the asset library to create AI assets in your instance.")
* [Create an intent in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/V3GacQeNC0poC11K37JQYQ "Create an intent record to standardize a customer input goal and enable multichannel intent detection, AI agent routing, and contact center analytics.")
* [Create a data asset in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/56Lc75rbgZdsmzLD9mCXpw "Create a dataset, generate synthetic data, and publish data collections to evaluate skills and agents.")

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