--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Admin Center user experience (Lux UI) # AI Admin Center user experience (Lux UI) {#ariaid-title1} Release version: Australia Updated October 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Use the AI Admin Center experience to set up, monitor, and manage your AI solutions. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. Note: This topic describes the AI Admin Center feature based on the Lux user interface (UI). If you're using the Next Experience UI for AI Admin Center, see the Next Experience UI version of this topic. ## Overview of the AI Admin Center experience {#ai-admin-center-lux-user-experience__ai-admin-center-lux-user-experience-overview} The AI Admin Center experience provides features that enable you to set up your AI solutions in a unified experience without switching between separate AI applications. With the AI Admin Center experience, you can: * Access your integrated AI adoption capabilities using the side navigation panel. * Use the home page features to assess your instance readiness, set up AI solutions, find and activate automation opportunities, and open related AI applications. * Use the conversational interface in the ServiceNow Otto panel as your AI assistant to perform common setup, building, and question answering tasks. {#ai-admin-center-lux-user-experience__ul_lux_ux_overview} ## Access the AI Admin Center experience {#ai-admin-center-lux-user-experience__ai-admin-center-lux-user-experience-access} To access the AI Admin Center experience, navigate to AllAI Admin CenterHome or AdminAI Admin Center.{#ai-admin-center-lux-user-experience__ai-admin-center-reuse-menu-ph-app-task-navigation-lux} ## Layout of the AI Admin Center experience {#ai-admin-center-lux-user-experience__ai-admin-center-lux-user-experience-layout} The AI Admin Center experience includes: * 1 - Side navigation panel * 2 - ServiceNow Otto panel * 3 - ServiceNow Otto box * 4 - Home page {#ai-admin-center-lux-user-experience__ul_lux_ux_layout} Figure 1. AI Admin Center experience **Related concepts** * [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.") * [Supporting information for AI Admin Center](https://www.servicenow.com/docs/Kl1lknQGFxUM1jnM4F83aA "Get a quick overview of the important information that is related to the AI Admin Center application.") ## Side navigation panel (Lux UI) {#ariaid-title2} The side navigation panel provides access to AI Admin Center capabilities. Select an item in the navigation panel to open it on the page. Figure 2. Side navigation panel The side navigation panel includes the following options:{#ai-admin-center-lux-side-navigation-panel__table_lux_side_nav__entry__3} | Option | Icon | Description | |-|:-:|-| | Overview | ![]() | The Overview home page provides AI readiness, discovery, setup, and administration features tailored to your instance. The ServiceNow Otto box on the Overview page enables you to use a conversational experience to start activating AI solutions right away with the help of an AI companion. | | Readiness | ![]() | The AI readiness page provides readiness assessment results based on your instance data along with actionable findings to improve readiness to adopt AI. | | Automation opportunities | ![]() | The Automation opportunities page shows a list of automation opportunities based on your instance data with features to deploy AI agents to implement the automations. | | Asset library | ![]() | The Asset library page shows you all the AI assets in your instance. Each tab in the series provides a list for that asset type. You can view a list of all assets in the Overview tab. | | Assist consumption | ![]() | The Assist consumption page shows the amount of assists consumed by the AI skills and uses on your instance. | | Analytics | ![]() | The Analytics page provides dashboards showing usage, performance, and adoption metrics for your AI solutions. Select a tab on the Analytics page to view the Overview, Performance Explorer, Business Value, or Custom Metric dashboard. | | Settings | ![]() | The Settings page provides a list of settings from AI Admin Hub, AI Guardian, and other applications that enable you to set up your AI configuration. | [Table 1. Navigation panel options] {#ai-admin-center-lux-side-navigation-panel__table_lux_side_nav} ## Overview home page (Lux UI) {#ariaid-title3} The AI Admin Center home page provides features to quickly set up your AI implementation, find automation opportunities, check the AI readiness status of your instance, and access related AI applications. The Overview page is tailored to suit your specific environment, role, and business objectives. The sections on your home page display accordingly. The plugin installations and data associated with your instance may affect your experience on the page. The following sections may appear on your home page based on your instance. ### ServiceNow Otto search box {#ai-admin-center-lux-overview-home-page__ai-admin-center-lux-overview-home-page-otto-box} The ServiceNow Otto search box gives you a place on the home page to begin a conversation with your AI companion. Use this conversational interface to begin a chat, where you can perform setup, solution building, and question answering tasks. Type a request or select a quick action button to initiate a conversation. The ServiceNow Otto panel opens to continue your conversation. For more information, see [Using the conversational experience in AI Admin Center](https://www.servicenow.com/docs/XYtu0yBgqvRJ_koH9BtwLA "Use the ServiceNow Otto panel to perform AI administration and setup tasks through a conversational interface directly in AI Admin Center."). ### Top actions {#ai-admin-center-lux-overview-home-page__ai-admin-center-lux-overview-home-page-top-actions} The Top actions section of the home page displays a series of AI-generated items that represent quick-start use cases. Each use case is tailored to your environment and proposed to help you implement AI adoption, best practices, and administrative setup on the platform. Select an action to begin, and a conversation opens in the ServiceNow Otto panel. In the ServiceNow Otto panel, you can use natural language to have your AI companion implement the use case. After it is implemented, the use case disappears from the Top actions list. Select View all to see your top actions on the AI Solutions page. For more information, see [Activating actionable use cases from AI Admin Center](https://www.servicenow.com/docs/tZ_Cx~W7dTJ8kkZljb47DQ "Actionable use cases are quick-start scenarios that help you rapidly adopt AI capabilities on your instance."). ### Readiness {#ai-admin-center-lux-overview-home-page__ai-admin-center-lux-overview-home-page-readiness} The Readiness section shows the readiness levels of the applications and data quality in your instance based on the readiness assessments performed. Readiness assessments help you to determine whether your organization's instance is ready to implement generative AI and agentic AI features. The instance health visualization summarizes the outcome of health checks across your AI applications. The checks look for AI applications that are recommended for installation or might otherwise require a version upgrade, dependency installation, or licensing. The data quality visualization shows the ratings of the data quality per domain based on a series of assessment checks. Each bar shows the percentage of checks that ranked with a passing score. Select View all to see the AI readiness page with lists for instance health and data quality checks. For more information, see [Increasing AI readiness in AI Admin Center](https://www.servicenow.com/docs/ZWhojG~tLTCHJ2q8tXX2uQ "Use AI readiness assessments to help you find actionable items in your implementation preparation and direct links to improve those areas."). ### Automation opportunities {#ai-admin-center-lux-overview-home-page__ai-admin-center-lux-overview-home-page-opportunities} The Automation opportunities section shows the most relevant opportunities to automate actions or workflows in your instance using AI. The opportunities appear as actionable cards, each showing the results of an assessment performed by AI Agent Advisor. AI Agent Advisor analyzes your instance data to identify the leading AI opportunities, estimates the potential time and cost savings for each opportunity, and finds the AI agents needed to support the automation. Select View all to see a list of all the opportunities identified by AI Agent Advisor. For more information, see [Using AI Agent Advisor](https://www.servicenow.com/docs/Atrf1JibIlrQYFiRaymUNQ "Use AI Agent Advisor to automatically discover automation opportunities in your instance and deploy AI agents to implement the automations."). Select Edit advisor settings to configure the data source, filters, analysis schedule, and cost profile that AI Agent Advisor uses to identify the automation opportunities. For more information, see [Set up a data source for analysis (Lux UI)](https://www.servicenow.com/docs/dxAYy8u1_7wLRABU~if5Qg "Create and activate a scheduled analysis of your instance records to discover automation opportunities."). ### AI tools {#ai-admin-center-lux-overview-home-page__ai-admin-center-lux-overview-home-page-ai-tools} The AI tools section shows other AI applications on the platform outside of AI Admin Center that can help you build, manage, and monitor your solutions. Each application appears in a separate card. Select the card to open the application in a separate browser tab. ## ServiceNow Otto panel (Lux UI) {#ariaid-title4} The ServiceNow Otto panel is the conversational interface where you can interact with the AI companion to perform setup, solution building, and question answering tasks. The AI companion in the ServiceNow Otto panel uses generative AI to accomplish AI setup and configuration tasks on your instance based on your requests. Describe what you want to accomplish, and the AI companion guides you through the process, executes actions with your confirmation, and answers questions about your instance and the AI products. Use the ServiceNow Otto panel to perform the following types of actions: * Perform common administrator functions * Implement the setup and configuration of AI solutions * Answer questions and find help documentation * Activate and set up base system skills * Enable or disable native and machine translation * Configure language support for supported language models * View privacy policy details and guidance * View data sharing details and guidance * View data overflow processing details and guidance * View policy and model providers with management guidance * View active and deprecated AI model versions * Discover and assign AI agents and agentic workflows that implement use cases {#ai-admin-center-lux-otto-panel__ul_lux_otto_caps} For more information, see [Using the conversational experience in AI Admin Center](https://www.servicenow.com/docs/XYtu0yBgqvRJ_koH9BtwLA "Use the ServiceNow Otto panel to perform AI administration and setup tasks through a conversational interface directly in AI Admin Center."). *[\>]: and then