--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # View AI assets usage and performance (Lux UI) # View AI assets usage and performance in AI Admin Center (Lux UI) {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Use AI Admin Center to view dashboards showing the usage and performance of your AI assets. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. ## Before you begin Role required: sn_na_center.nac_admin ## About this task Follow these steps to view AI usage and performance dashboards. Note: This topic describes the AI Admin Center feature based on the Lux user interface (UI). If you're using the Next Experience UI for AI Admin Center, see the Next Experience UI version of this topic. ## Procedure 1. Navigate to AllAI Admin CenterHome or AdminAI Admin Center. The AI Admin Center opens to the home page. {#ai-admin-center-lux-view-ai-usage__ai-admin-center-reuse-ph-app-task-navigation-lux} 2. Select Analytics (![Analytics icon.]()) in the side navigation panel. The Analytics page opens showing tabs for the different dashboards. Dashboards and data visualizations are derived from various AI features and are grouped by asset type. 3. Select the tab and any subtab for the dashboard you want to view. Some tabs contain another set of tabs for viewing the various usage, performance, and governance properties of the asset type. * The Overview dashboard displays a summary of AI asset activation, adoption, and usage across your organization. Use the dashboard to monitor the state of your AI assets and track user engagement across departments. For more information, see [Overview dashboard in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/XcV4AIkeCwSApWbxmocyYw "Use the Overview dashboard on the Analytics page to monitor key metrics for AI asset activation, adoption, and usage across your organization."). * The Performance Explorer tab displays the individual activity executions of your AI skills, agents, and assistants. Use this dashboard to analyze and optimize the performance of your AI assets. For more information, see [Performance Explorer dashboard in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/gIRmaypV3RXdEnKR2zrIgQ "Use the Performance Explorer dashboard on the Analytics page to review and analyze the execution details of assistants and AI agents across your organization."). * The Business Value tab displays the value generated by AI assets across your organization. Use the dashboard to justify continued investment, communicate ROI, or identify which AI integrations are delivering the most value. For more information, see [Business Value dashboard in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/0Nm7aMCbejMBbYGET3IhnQ "Use the Business Value dashboard on the Analytics page to monitor the business value generated by AI assets across your organization, including total executions, time saved, and cost saved."). * The Custom Metric tab lets you define custom metrics for measuring AI assistant performance, including custom deflection criteria. Use this tab to create and edit metrics and map them to your AI assistants. For more information, see [Custom metrics in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/yRKtyKjxyfoxHSTXdzuf3A "Create custom metrics to define the criteria for measuring AI assistant performance, including custom deflection rates based on event-based condition logic."). {#ai-admin-center-lux-view-ai-usage__ul_lux_usage_dashboards} * **[Overview dashboard in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/XcV4AIkeCwSApWbxmocyYw)** Use the Overview dashboard on the Analytics page to monitor key metrics for AI asset activation, adoption, and usage across your organization. * **[Performance Explorer dashboard in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/gIRmaypV3RXdEnKR2zrIgQ)** Use the Performance Explorer dashboard on the Analytics page to review and analyze the execution details of assistants and AI agents across your organization. * **[Business Value dashboard in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/0Nm7aMCbejMBbYGET3IhnQ)** Use the Business Value dashboard on the Analytics page to monitor the business value generated by AI assets across your organization, including total executions, time saved, and cost saved. * **[Custom metrics in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/yRKtyKjxyfoxHSTXdzuf3A)** Create custom metrics to define the criteria for measuring AI assistant performance, including custom deflection rates based on event-based condition logic. **Related tasks** * [Monitor your recently activated AI solution in AI Admin Center (Next Experience UI)](https://www.servicenow.com/docs/1GViV_3lnKrwoXJuVAiHPw "View performance metrics on your most recently activated AI solutions on the AI Admin Center home page.") * [View AI assets usage and performance in AI Admin Center (Next Experience UI)](https://www.servicenow.com/docs/ii3bN8hMRrxyE0ivcDMbXA "Use AI Admin Center to view dashboards showing the usage and performance of your AI assets.") *[\>]: and then