--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Agent Advisor # AI Agent Advisor {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Agent Advisor The AI Agent Advisor in ServiceNow automatically identifies automation opportunities within your instance by analyzing real operational data. It guides you through deploying AI agents to implement these automations, streamlining your workflows and enhancing operational efficiency. Show full answer Show less ## Getting Started and Usage * **Explore:** Learn core concepts and features of AI Agent Advisor. * **Configure:** Set up the AI Agent Advisor to begin discovering automation opportunities. * **Use:** Utilize AI Agent Advisor to find and implement AI-driven automations effectively. * **Reference:** Access detailed information about AI Agent Advisor properties and components. ## Licensing and Availability Access to AI Agent Advisor features, generative AI skills, agentic workflows, and AI agents depends on your ServiceNow license tier. Note that some AI model providers and products may not be available in certain regions or environments, such as customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or regulated markets. It's important to verify availability for your environment and region as updates occur in future releases. ## Data Processing and Collection Using AI Agent Advisor involves transferring data from your instance to a centralized ServiceNow environment, which may be in a different geographic region or hosted on third-party cloud providers like Microsoft Azure. All data handling complies with ServiceNow's internal policies and CORE Compliance standards. ServiceNow collects inputs, outputs, and output edits from the application to improve its AI technologies. Customers can opt out of future data collection anytime via the AI Opt-Out settings. ## Important Considerations and Limitations AI Agent Advisor relies on AI and machine learning, which may not always provide fully accurate or complete results. ServiceNow recommends thorough testing, human oversight, and caution when using AI outputs, especially in sensitive areas such as healthcare, finance, legal, employment, security, or infrastructure. Users must adhere to ServiceNow's AI Acceptable Use Policy. ## Support and Resources * Access troubleshooting and help through ServiceNow Community on AI and Intelligence. * Utilize real-time and self-paced training at ServiceNow University. * Refer to the Known Error Portal for documented issues. * Contact Customer Service and Support for assistance. The AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them. ## Get started {#ai-agent-advisor-landing-page__cf-app-landing-get-started} |-|-| | [ExploreLearn about AI Agent Advisor concepts and features.](https://www.servicenow.com/docs/CLHslt5ChjSfZk3Nl~ECMA "AI Agent Advisor automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them.") | [Configure![]()Set up AI Agent Advisor to get started.](2wplpJd~leBq~FHY8VcLvA "Configure settings for AI Agent Advisor.") | | [UseUse AI Agent Advisor to discover and implement AI automations.](https://www.servicenow.com/docs/Atrf1JibIlrQYFiRaymUNQ "Use AI Agent Advisor to automatically discover automation opportunities in your instance and deploy AI agents to implement the automations.") | [ReferenceGet details about AI Agent Advisor properties and components.](https://www.servicenow.com/docs/zh_EsKQCDTLWDcxpNHTDig "The following topics provide additional information about the features and properties installed with AI Agent Advisor.") | [ ] {#ai-agent-advisor-landing-page__table_sqc_w3w_bhc} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/YQiwIh0UNsqUGKnKcD1BQg "ServiceNow structures its products and packages in three tiers — Foundation, Advanced, and Prime. Each tier incorporates AI and builds progressively on the previous one with additional AI capabilities, agents, and governance tools."). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-agent-advisor-landing-page__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-agent-advisor-landing-page__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-agent-advisor-landing-page__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-agent-advisor-landing-page__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#ai-agent-advisor-landing-page__cf-app-landing-get-help} * [Additional resources for AI products and solutions](https://www.servicenow.com/docs/QI0EbyMI88wHJ9SDPTpWhQ "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites."). * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow). * Search the [Known Error Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) for known error articles. * Contact [Customer Service and Support](https://support.servicenow.com/now?draw=case). {#ai-agent-advisor-landing-page__ul_jkk_gb3_xcc} ## AI limitations {#ai-agent-advisor-landing-page__section_eyl_r5c_mbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-agent-advisor-landing-page__p_kv2_nfg_h1c} ## Data processing {#ai-agent-advisor-landing-page__section_fyl_r5c_mbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-agent-advisor-landing-page__p_lv2_nfg_h1c} ## Data collection {#ai-agent-advisor-landing-page__section_gyl_r5c_mbc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page."). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").