--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Control Tower (legacy) # AI Control Tower (legacy) {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Control Tower (legacy) The AI Control Tower (legacy) is a ServiceNow platform designed to accelerate AI adoption by connecting various organizational components. It helps manage and track AI systems and assets while providing workflows to configure AI implementations. This legacy workspace is distinct from the redesigned AI Control Tower experience. Show full answer Show less ## Key Features * **AI System Management:** Centralized tracking and management of AI assets and systems. * **Workflow Configuration:** Tools to set up and govern AI-related workflows within your organization. * **Risk and Compliance:** An AI Risk and Compliance application to ethically manage AI capabilities, mitigate risks, and ensure regulatory compliance. ## Important Considerations for ServiceNow Customers * **Regional Availability:** Some AI models and features are limited or unavailable in certain regions, data centers (including FedRAMP, NSC DOD IL5, Australia IRAP-Protected), and regulated markets. Customers should verify availability based on their location and compliance requirements. * **AI Limitations:** AI outputs may not always be accurate or appropriate. Customers are responsible for testing, evaluating, and applying human oversight to AI-generated content, especially in high-impact areas such as healthcare, finance, legal, and security. * **Data Processing and Privacy:** AI Control Tower processes data by transferring it from customer instances to centralized ServiceNow environments, possibly hosted in different regions or third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow's internal policies and compliance standards. * **Data Collection and Opt-Out:** ServiceNow collects inputs, outputs, and edits to improve AI technologies but provides customers the option to opt out of data collection at any time. ## Next Steps for Customers To effectively use the legacy AI Control Tower, customers should: * Review regional and compliance restrictions relevant to their deployment environment. * Understand and implement necessary human oversight and testing of AI outputs before relying on them for decision-making. * Familiarize themselves with data processing practices and ServiceNow's AI Acceptable Use Policy. * Consider transitioning to the redesigned AI Control Tower experience for updated features and capabilities. The AI Control Tower is a platform that connects different parts of an organization to speed up the AI adoption. ## Get started {#ai-control-tower-landing__cf-app-landing-get-started} The following topics describe how to set up and use the legacy AI Control Tower workspace. To get started with the redesigned AI Control Tower experience, see [AI Control Tower](https://www.servicenow.com/docs/m6pDBwlqX3b43m_SnBbhCg "Gain visibility into your organization's AI footprint, manage the lifecycle of AI investments, govern risk and compliance, and measure the business impact of AI with AI Control Tower."). |-|-| | [ExploreLearn how you use AI Control Tower to manage and track all the AI systems, and other AI assets.](https://www.servicenow.com/docs/4VQeieWGKLsSXn3u~hbwBA "Explore and learn about the AI Control Tower and its role in managing the AI asset inventory, overseeing configurations, integrating with other applications, and handling the asset approval workflow.") | [ConfigureConfigure all AI Control Tower workflows](https://www.servicenow.com/docs/dKryU_jtNWVmx6sY6QaDvw "Configure the AI Control Tower workflow.") | | [UseLearn how to use AI Control Tower.](https://www.servicenow.com/docs/nswXVCGyrJvgBSUhsrH_Mw "Use AI Control Tower for creating governance workflows.") | [ReferenceGet details about components such as roles and tables.](https://www.servicenow.com/docs/I5z5IlDcevazzegbncAa_w "Reference topics for AI Control Tower.") | | [Risk and ComplianceAI Risk and compliance application to manage your artificial intelligence (AI) capabilities ethically, mitigate AI risks, and ensure compliance.](https://www.servicenow.com/docs/access?context=ai-risk-and-compliance&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | | [ ] {#ai-control-tower-landing__table_edz_k2y_pcc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-control-tower-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-control-tower-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-control-tower-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-control-tower-landing__ul_j3b_4vd_wcc} ## AI limitations {#ai-control-tower-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-control-tower-landing__p_kv2_nfg_h1c} ## Data processing {#ai-control-tower-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-control-tower-landing__p_lv2_nfg_h1c} ## Data collection {#ai-control-tower-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#ai-control-tower-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#ai-control-tower-landing__p_pv2_nfg_h1d} Note: We have controls in place to enable/disable the data collection and data processing.