--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI strategy tab in AI Control Tower # AI strategy tab in AI Control Tower {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI strategy tab in AI Control Tower The AI strategy tab in the AI Control Tower workspace provides a centralized view of all AI-related priorities, goals, planning items, and execution projects and demands. It enables ServiceNow customers to track and monitor AI initiatives across multiple critical dimensions---Strategy, Costs, Prioritized AI work, and AI Risks, Issues, Decisions, Actions, and Request Changes (RIDAC). This comprehensive visibility helps customers make informed decisions and effectively manage AI programs aligned with their organizational goals. Show full answer Show less ## Key Features * **Strategy:** Displays AI strategic priorities and goals by filtering items with Artificial Intelligence assigned in the Type or Category fields within the ServiceNow Goal Framework and Strategic Planning applications. This allows customers to monitor progress against AI-specific objectives. * **Costs:** Tracks financial metrics related to AI planning items such as projects, epics, and demands. It compares planned, budgeted, and actual costs for items tagged with Investment type set to Artificial Intelligence, facilitating cost control and budget adherence. * **Prioritized AI work:** Highlights AI projects, epics, and demands currently prioritized in the Strategic Planning Workspace by filtering on Investment type and State fields. This helps customers focus on AI initiatives that are actively planned and underway. * **AI RIDAC (Risks, Issues, Decisions, Actions, Changes):** Monitors key project management elements specific to AI investments. Projects qualify for display based on AI-related investment type and alignment with AI strategic priorities or goals. This enables proactive risk and issue management and informed decision-making. ## What Customers Can Expect By leveraging the AI strategy tab, ServiceNow customers gain a unified dashboard that consolidates AI-related strategic planning, financial tracking, prioritized work management, and risk oversight. This integrated approach ensures better alignment of AI initiatives with business objectives, improved budget transparency, focused execution on prioritized AI projects, and stronger governance through tracking of risks and decision points. Ultimately, the tab empowers customers to effectively govern and accelerate their AI programs within the ServiceNow platform. The AI strategy tab includes information about all the AI-related priorities, goals, planning items, and execution items---projects and demands in the AI Control Tower workspace. This tab helps you track and monitor AI-related work across various sections---Strategy, Costs, Prioritized AI work, and AI Risks, Issues, Decisions, Actions, and Request Changes (RIDAC)---enabling you to make informed decisions. The tab displays the AI-related work defined in ServiceNow® Goal Framework, the ServiceNow® Strategic Planning, and ServiceNow® PPM Standard. ## Strategy {#ai-strategy-ai-control-tower__section_bgf_252_1gc} The Strategy section helps you monitor and track your AI strategic priorities, goals, and targets associated with these goals. Strategic priorities with the Type field set to Artificial Intelligence and goals with the Category field set to Artificial Intelligence in the Goal Framework application appear in the Strategy section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see [Create a strategic priority for a strategic plan](https://www.servicenow.com/docs/access?context=create-strategic-priority&version=australia&pubname=australia-it-business-management&ft:locale=en-US) and [Create a goal in Strategic Planning](https://www.servicenow.com/docs/access?context=create-goal-egm&version=australia&pubname=australia-it-business-management&ft:locale=en-US). Figure 1. Strategy in AI strategy ## Costs {#ai-strategy-ai-control-tower__section_aht_252_1gc} The Costs section helps you track the costs of your AI planning items---such as projects, epics, and demands---by comparing planned cost, budgeted cost, and actual cost. Planning items with the Investment type field set to Artificial Intelligence in the Strategic Planning Workspace appear in the Costs section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see [Add planning items to Prioritization](https://www.servicenow.com/docs/access?context=add-new-items-to-backlog-alignment-planner-workspace&version=australia&pubname=australia-it-business-management&ft:locale=en-US). Figure 2. Costs in AI strategy ## Prioritized AI work {#ai-strategy-ai-control-tower__section_l3c_f52_1gc} The Prioritized AI work section helps you track your projects, epics, demands being planned and done around AI. Planning items with the Investment type field set to Artificial Intelligence and the State field set to Prioritized in the Strategic Planning Workspace appear in the Prioritized AI work section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see [Add planning items to Prioritization](https://www.servicenow.com/docs/access?context=add-new-items-to-backlog-alignment-planner-workspace&version=australia&pubname=australia-it-business-management&ft:locale=en-US) and [Prioritize work](https://www.servicenow.com/docs/access?context=prioritize-planning-items-strategic-planning-workspace&version=australia&pubname=australia-it-business-management&ft:locale=en-US). Figure 3. Prioritized AI work in AI strategy ## AI RIDAC {#ai-strategy-ai-control-tower__section_lg4_f52_1gc} The AI RIDAC section helps you monitor key project risks, issues, decisions, actions, and changes, enabling you to make informed decisions. Projects that meet any of the following criteria appear in the AI RIDAC section in the AI Control Tower workspace, enabling you to monitor their progress effectively: * Projects with the Investment type field set to Artificial Intelligence in PPM Standard (Project Management or Project Workspace). For details, see [Create a project from Project Workspace](https://www.servicenow.com/docs/access?context=create-project-from-project-workspace&version=australia&pubname=australia-it-business-management&ft:locale=en-US) and [Add RIDAC records to projects from All RIDAC page](https://www.servicenow.com/docs/access?context=add-risk-project-project-workspace&version=australia&pubname=australia-it-business-management&ft:locale=en-US). * The Category field on the associated primary goal record is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see [Create a goal in Goal Framework](https://www.servicenow.com/docs/access?context=create-goal&version=australia&pubname=australia-it-business-management&ft:locale=en-US) and [Create a goal in Strategic Planning](https://www.servicenow.com/docs/access?context=create-goal-egm&version=australia&pubname=australia-it-business-management&ft:locale=en-US). * The Type field on the strategic priority of the associated primary goal is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see [Create a strategic priority for a strategic plan](https://www.servicenow.com/docs/access?context=create-strategic-priority&version=australia&pubname=australia-it-business-management&ft:locale=en-US). {#ai-strategy-ai-control-tower__ul_snz_k4k_bgc} Figure 4. AI RIDAC in AI strategy