--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Autonomous Workforce # Autonomous Workforce {#ariaid-title1} Release version: Australia Updated October 13, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Autonomous Workforce Autonomous Workforce in ServiceNow Australia Release is designed to empower your organization by deploying AI specialists that handle high-volume, routine tasks end to end. These AI specialists augment entire roles rather than just isolated business processes, enabling your human workforce to focus on complex problems that require human judgment. They are pre-trained, agentic AI capable of performing jobs without iterative prompting. Show full answer Show less This solution helps automate business processes through discovery, configuration, onboarding, monitoring, and reference of AI specialists' roles and performance metrics. ## Key Features * **AI Specialists:** Pre-configured AI agents that perform specific roles autonomously. * **Configuration:** Customize AI specialist details, profiles, and assigned tasks to fit your organizational needs. * **Performance Monitoring:** Onboard and track AI specialist outputs and effectiveness in real-time. * **Role Augmentation:** AI specialists support entire roles, improving efficiency beyond single process automation. ## Important Considerations * Not all AI model providers or features are available in all regions or for customers with specific in-country SKUs or restricted data center environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers. * Some AI products and skills are unavailable in regulated markets. Customers should verify availability and compliance before adoption. ## AI Limitations and Responsibilities Since the AI is based on machine learning and pattern recognition, outputs may not always be accurate, complete, or appropriate. Customers are responsible for: * Testing and validating AI outputs for accuracy and suitability to their use cases. * Maintaining human oversight to prevent inappropriate reliance on AI-generated decisions, especially in sensitive domains such as healthcare, finance, legal, and security. * Adhering to ServiceNow's AI Acceptable Use Policy. ## Data Processing and Privacy Use of Autonomous Workforce involves transferring data from customer instances to centralized ServiceNow environments, which may be hosted in different regions or on third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow's internal policies and CORE Compliance Portal standards. Additionally, ServiceNow collects inputs, outputs, and edits from AI applications to improve technology and models. Customers can opt out of data collection if desired. ## Getting Started and Support Contact your ServiceNow account manager for product access. Helpful resources include the ServiceNow Community, Developer Portal, Support, and Known Error Portal for assistance and further information. AI specialists in your Autonomous Workforce are designed to handle high-volume, routine requests end to end, giving your team room to focus on the tasks only people can solve. Learn more about AI specialists in your Autonomous Workforce, their benefits and features, and their role in your organization. Contact your account manager for information about accessing this product. ## Get started {#ai-workforce__cf-app-landing-get-started} |-|-| | [ExploreDiscover AI specialists and their potential for automating your business processes.](https://www.servicenow.com/docs/SaekXSsgO9_s2MZfU0l_Qw "Learn more about Autonomous Workforce and review the benefits AI specialists can provide for different users in your organization.") | [ConfigureConfigure the basic details, profiles, and tasks of an AI specialist.](https://www.servicenow.com/docs/Ygldv~cwpeWfthhqa9zDBQ "Configure the name, profile icon, capabilities, assignment groups, tasks, and language proficiencies of AI specialists in AI Agent Studio.") | | [UseOnboard, preview, and monitor the performance of AI specialists as they accomplish tasks.](https://www.servicenow.com/docs/ADoiCjXV3lPS1uUt9Iyrpg "AI specialists are autonomous, hierarchical AI agents designed to serve as team members who can accomplish complex tasks. Onboard AI specialists to your team to use AI for role-based automation.") | [ReferenceReview roles and metrics associated with AI specialists.](https://www.servicenow.com/docs/veaG_wMwh5ECxSSLQdxyBg#ai-workforce-reference "Reference for Autonomous Workforce provides additional information about the roles and performance metrics associated with AI specialists.") | [ ] {#ai-workforce__table_yrs_myn_whc} Autonomous Workforce consists of your AI specialists that augment entire roles, not just individual business processes. As pre-trained, agentic AI, they arrive equipped with the capabilities and tasks enabled to handle jobs without needing to iterate on prompts. Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-workforce__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-workforce__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-workforce__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-workforce__ul_j3b_4vd_wcc} ## AI limitations {#ai-workforce__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-workforce__p_kv2_nfg_h1c} ## Data processing {#ai-workforce__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-workforce__p_lv2_nfg_h1c} ## Data collection {#ai-workforce__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#ai-workforce__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#ai-workforce__p_pv2_nfg_h1d} ## Helpful resources {#ai-workforce__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : [ServiceNow Community](https://community.servicenow.com/community) Developer : [developer.servicenow.com](https://developer.servicenow.com/) ServiceNow : ServiceNow Store : Support : * * [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) {#ai-workforce__ul_hzv_5pq_xcc}