--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Agent Studio # AI Agent Studio {#ariaid-title1} Release version: Australia Updated August 25, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Agent Studio AI Agent Studio enables ServiceNow customers to build, configure, and deploy autonomous AI agents that automate complex business workflows. These agents learn and execute routine processes at scale, allowing your team to maintain control while focusing on strategic priorities. The platform acts as a command center for managing agentic AI experiences tailored to your organization's needs. Show full answer Show less ## Key Features * **Agent Configuration:** Set up AI Agent Studio and customize autonomous AI agents that understand and automate your specific workflows. * **Orchestration and Governance:** Create and manage agentic workflows with defined instructions and triggers for executing AI agents effectively and securely. * **Integration:** Connect and manage external AI agents from third-party providers to extend automation capabilities. * **Reference Resources:** Access documentation on user roles, relevant tables, and system properties to support AI agent management. ## Important Considerations * Availability of AI models and features varies by region and deployment environment; some offerings are restricted in specific data centers or regulated markets. * AI-generated outputs may not always be fully accurate or appropriate; customers must test, evaluate, and apply human oversight, especially in sensitive use cases such as healthcare, finance, or security. * Data used by AI Agent Studio is transferred from your ServiceNow instance to centralized environments, potentially including third-party cloud providers, following ServiceNow's policies and compliance standards. * ServiceNow collects input and output data from AI Agent Studio to improve its AI technologies; however, customers can opt out of data collection if desired. * Usage is governed by ServiceNow's AI Acceptable Use Policy, which customers agree to follow. ## Practical Impact for ServiceNow Customers By leveraging AI Agent Studio, you can automate complex, routine workflows with tailored autonomous agents, improving operational efficiency while retaining governance and control. Understanding limitations and compliance requirements ensures responsible AI adoption aligned with your organizational policies. Build and deploy autonomous AI agents that automate complex workflows. AI Agent Studio is your command center for creating, configuring, and deploying autonomous AI agents that learn your business processes and act on them. Configure agents that learn your processes and handle routine work at scale---while you stay in control and focus on strategic priorities. ## Get started {#aias-landing__cf-app-landing-get-started} |-|-|-| | [ExploreLearn what AI Agent Studio can offer for your organization and how it can automate complex workflows](https://www.servicenow.com/docs/LZSaGyAObYIW0hrZ_bphrg "Create, manage, and test AI agents and agentic workflows in one centralized space to build self-executing solutions that help you achieve your business goals.") | [ConfigureSet up AI Agent Studio and configure the agentic AI experience for your organization](https://www.servicenow.com/docs/IbjslM3IncWholsjlo0YlQ "Configure AI agents, agentic workflows, and tools so that AI agents can plan and execute tasks using your record data and knowledge base content.") | [Orchestrate and govern AI agentsCreate and manage your own custom AI agents to use in automating the complex workflows](https://www.servicenow.com/docs/bg_nU_yg0dtfqhv_pI82IQ "Create an AI agent in AI Agent Studio to solve problems for your users and coordinate with other AI agents in agentic workflows.") | | [Orchestrate and govern agentic workflowsCreate and manage your agentic workflows with planned instructions and triggers for executing your autonomous AI agents](https://www.servicenow.com/docs/v5ebpxY4LqMJdq8MKi2ALw "Create an agentic workflow in AI Agent Studio to coordinate multiple AI agents and solve complex problems that require collaboration across specialized agents.") | [Integrate external agentsCreate and manage external AI agents to connect with third-party agentic AI providers](https://www.servicenow.com/docs/0syhH8ZurO7DOlbrX50f6A "Integrate external AI agents in AI Agent Studio to connect the ServiceNow AI Platform with third-party agentic AI providers as primary agents.") | [ReferenceLook up the user roles, tables, and properties for AI agents and agentic workflows](https://www.servicenow.com/docs/wJPgTrxXL3RR654_JolPPA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents.") | [ ] {#aias-landing__table_xsz_mq1_jkc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#aias-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#aias-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#aias-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#aias-landing__ul_j3b_4vd_wcc} ## AI limitations {#aias-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#aias-landing__p_kv2_nfg_h1c} ## Data processing {#aias-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#aias-landing__p_lv2_nfg_h1c} Note: We have controls in place to enable/disable the data collection and data processing. ## Data collection {#aias-landing__id_hq2_xbr_z3c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#aias-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#aias-landing__p_pv2_nfg_h1d}