--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Activity Center # Activity Center {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Activity Center The Activity Center in AI Control Tower provides a centralized workspace to track and manage all governance work related to AI assets, including lifecycle tasks, security tasks, change and offboarding requests, and AI recommendations. This unified interface eliminates the need to navigate through multiple asset records, dashboards, or emails by consolidating work items in one place. Show full answer Show less ## Key Features * **Centralized Governance Work Tracking:** Access all governance tasks across AI Control Tower, organized by ownership and type. * **Ownership-Based Organization:** Work items are categorized into tabs: Assigned to you, Team (for AI stewards), Unassigned, and Submitted by you, enabling prioritization and clear responsibility. * **Detailed Task Categorization:** Within each tab, tasks are further grouped by types such as lifecycle tasks, security tasks, requests, cases, risk assessments, policy exceptions, and inquiries. * **Team-Level Visibility:** AI stewards can monitor their team's workload and identify overdue or unassigned tasks to ensure timely resolution. * **Actionable AI Recommendations:** The Recommendations page allows filtering AI-generated recommendations by category, priority, confidence, and outcome for efficient batch resolution. * **Role-Based Access:** Access requires AI steward or AI asset owner roles, ensuring appropriate governance control. * **In-Context Case and Issue Management:** Users can create and manage cases, issues, policy exceptions, and inquiries directly within the Activity Center. ## Practical Use and Benefits * **For AI Stewards:** Gain comprehensive visibility into all team governance work, approve change and offboarding requests, and prevent delays by identifying overdue tasks or unclaimed work. * **For AI Asset Owners:** Manage risk and compliance lifecycle tasks such as impact assessments and attestations, and respond directly to AI-generated issues related to their assets. * **Improved Efficiency:** Prioritize and focus on tasks due soonest, claim unassigned critical tasks, and streamline the resolution of AI recommendations to maintain AI asset governance smoothly. * **Enhanced Governance Control:** Ensures governance work does not get overlooked by surfacing all relevant tasks and approvals in a single, role-specific workspace. ## Access and Navigation ServiceNow customers can access the Activity Center by navigating to **All \> AI Control Tower \> Home \> Activity Center**. From there, users select either the Work tab for governance tasks or the Recommendations tab for AI-generated insights, enabling efficient tracking and action. Track and act on the governance work generated across AI Control Tower from a single workspace, including lifecycle tasks, security tasks, change and offboarding requests, and AI recommendations. ## Key benefits {#aict-activity-center__key-benefits} * Find every piece of governance work that needs your attention across AI Control Tower in one place, instead of switching between asset records, dashboards, and email. * Distinguish work assigned to you, work your team owns, work with no owner, and work you've submitted, so you can focus on what's yours and route what isn't. Team-level visibility is available to the AI steward. * Resolve AI-generated recommendations directly or hand them off to the part of AI Control Tower where the resolution happens. {#aict-activity-center__ul_ahg_dq5_1lc} Figure 1. AI Control Tower Activity Center ## Required roles {#aict-activity-center__required-roles} The AI steward \[sn_ai_governance.ai_steward\] or AI asset owner \[sn_ai_asset_mgmt.ai_asset_owner\] role is required to access the Activity Center in AI Control Tower. ## Accessing Activity Center {#aict-activity-center__access} Access the Activity Center in AI Control Tower by navigating to AllAI Control TowerHomeActivity Center. Select Work to track governance work items or Recommendations to review AI-generated recommendations. ## Use cases {#aict-activity-center__use-cases} Activity Center organizes governance work into two views: Work and Recommendations. On the Work page, items are organized by ownership across four tabs: Assigned to you, Team, Unassigned, and Submitted by you. The Team tab is available only to the AI steward role. Within each tab, items are grouped into sub-tabs by type, such as lifecycle tasks, security tasks, requests, cases, risk assessments, issues, attestations, policy exceptions, and inquiries, each showing a count of open items. * Focus on the work that's yours to complete on the Assigned to you tab, including your active lifecycle tasks, security tasks, requests, and other governance items sorted by due date. For example, complete an impact assessment that's due today before turning to lower-priority items waiting later in the week. * Stay ahead of governance work piling up across your team by viewing the Team tab, which shows lifecycle tasks, security tasks, requests, and other governance items assigned across team members. For example, identify which team members are behind on critical onboarding tasks before a managed AI asset stalls because nobody noticed a review was past due. * Claim or route work that has no owner on the Unassigned tab. For example, take ownership of an unrouted security task before a threat detected against a managed AI asset sits waiting for someone to claim it. * Track the items you've submitted for review on the Submitted by you tab. View the cases, issues, policy exceptions, and inquiries that you've created, along with their current status. * If you're an AI steward, review and approve a change request before it disrupts production. From the Requests sub-tab on the Team or Assigned to you tab, see the change requests and offboarding requests waiting for AI steward approval. For example, review the impact on related sub-systems before approving an asset owner's request to swap out the AI model backing an agent. * If you're an AI asset owner, access and act on risk and compliance lifecycle tasks. Tasks include impact assessments and control attestations. The Activity Center surfaces AI asset tasks, issues, policy exceptions, and AI cases for the asset owner. * Create a case, issue, policy exception, or inquiry without leaving Activity Center. For more information, see [Managing AI tasks and approvals in Activity Center](https://www.servicenow.com/docs/fLj7v~708woC0iNXdABAUQ "Track and resolve the governance work that AI Control Tower generates as your AI portfolio grows, such as lifecycle tasks, security tasks, cases, and risk assessments."). {#aict-activity-center__ul_bhg_dq5_1lc} On the Recommendations page, you can resolve a backlog of similar AI recommendations by filtering the full list of AI-generated recommendations by category, priority, confidence, or outcome. For example, filter by the Improve inventory signal outcome to work through several assets that are missing descriptions in one pass. For more information about how recommendations are generated, prioritized, and resolved, see [Recommendations and AI insights](https://www.servicenow.com/docs/jjhl9faro9QaQ_T6byizhQ "Recommendations and AI insights direct your attention to the AI governance work that matters most, so you can resolve high-impact issues without searching for them."). *[\>]: and then