---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Address action items

# Addressing your AI action items {#ariaid-title1}

Release version: Australia  
Updated July 17, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track and act on the governance work and AI-generated recommendations that AI Control Tower surfaces for you in Activity Center.

Activity Center is the single workspace where AI Control Tower brings together everything that needs your attention: governance work assigned to you or your team, and AI-generated recommendations worth reviewing. Both sections save you from switching
between asset records, dashboards, and email to find out what needs to happen next.

## Governance work {#aict-addressing-ai-action-items__work-items}

Lifecycle tasks, security tasks, requests, cases, risk assessments, issues, attestations, policy exceptions, and inquiries are routed to the people who own them, with a single view to track and resolve each one. For more
information, see [Managing AI tasks and approvals in Activity Center](https://www.servicenow.com/docs/fLj7v~708woC0iNXdABAUQ "Track and resolve the governance work that AI Control Tower generates as your AI portfolio grows, such as lifecycle tasks, security tasks, cases, and risk assessments.").

## AI-generated recommendations {#aict-addressing-ai-action-items__recommendations}

When AI Control Tower detects an issue or an opportunity in your AI portfolio, it surfaces a recommendation with a resolution action attached. For more information, see [Resolving AI recommendations in Activity Center](https://www.servicenow.com/docs/YyvrK4Lt2xLlA~Jd0y01TQ "Resolve the AI recommendations that AI Control Tower generates when it detects an issue or an opportunity in your AI portfolio, using AI automation, a guided AI conversation, or your own review.").