---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# GenAI plugin agents and skills inventory

# Agents and skills inventory {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Agents and Skills Inventory

The ServiceNow Otto for AI Control Tower plugin (com.snaictgenai) provides a comprehensive set of agents and skills designed to improve AI asset management and governance.
These components automate tasks related to AI asset lifecycle, metadata enrichment, governance insights, and quality monitoring to help customers efficiently manage their AI assets and maintain governance standards.
Show full answer Show less  

## Agents

Agents are active by default and listed in the AI Agent \[snaiaagent\] table. They perform key operational tasks and are associated with specific interface plugins:

* **Deactivate Dormant Asset (com.snvalueengine):** Automatically identifies and retires dormant AI assets by performing thorough analysis and initiating offboarding change requests.
* **AI Asset Description Auto-Populator (com.snvalueengine):** Auto-generates and applies descriptive metadata for AI assets missing descriptions, using vendor and model information.
* **Lifecycle Task Reminder Agent (com.sngrcaigov):** Sends email reminders about overdue or dormant lifecycle tasks for high-priority AI assets to assigned users.
* **Outcome Ranker Agent (com.snaioptyengine):** Ranks AI insight outcomes by relevance for different personas and triggers prioritization recalculations.

Note: All agents require the related interface plugins to function and are active upon installation of the AI Control Tower plugin.

## Skills

Skills are available in the Now Assist Skill Config \[snnowassistskillconfig\] table and are shipped inactive by default. They provide AI governance insights, metadata enrichment, and tagging capabilities. Most skills require specific interface plugins to be enabled, except for the base plugin skills:

* **AI Asset Tag Generator:** Creates tags for AI assets based on metadata and existing system tags, supporting intelligent asset grouping.
* **AI Asset Metadata Enrichment Recommender:** Uses large language models and optional web search to suggest metadata enhancements with confidence scores.
* **Score and Categorization Insight (com.snaievaluations):** Detects quality and safety score degradations by analyzing agent session data.
* **Use and Purpose vs Intent Insight (com.snaievaluations):** Identifies discrepancies between registered AI asset use and actual user interactions from session traces.
* **Lifecycle Task Health Prioritization (com.sngrcaigov):** Prioritizes governance lifecycle task health.
* **Critical Issue Identifier (com.sngrcaigov):** Detects and prioritizes critical AI governance issues.

## Practical Benefits for ServiceNow Customers

* Automate AI asset lifecycle management, including dormant asset retirement and task reminders.
* Enhance AI asset metadata automatically for better asset visibility and governance.
* Gain insights into AI asset quality, safety, and alignment with intended use cases.
* Prioritize governance tasks and identify critical issues proactively.
* Leverage tagging and deduplication skills to streamline AI asset categorization and management.

To utilize these capabilities, install the ServiceNow Otto for AI Control Tower (com.snaictgenai) plugin and enable the relevant interface plugins as required.  
The ServiceNow Otto for AI Control Tower plugin (com.sn_aict_genai) includes agents and skills that enhance the AI asset management and governance.

## Agents and skills overview {#aict-agents-skills__section_pck_4lg_zjc}

The AI Control Tower agents and skills inventory details agent functions and skill descriptions within their respective interface plugins.

* Agents perform tasks such as dormant asset deactivation, auto-populating AI asset descriptions, lifecycle task reminders, and outcome ranking.
* Skills focus on tag generation, metadata enrichment recommendations, and AI governance insights including quality scoring and critical issue identification.
* All agents are active with configurations and all skills are shipped inactive. The ServiceNow Otto for AI Control Tower (`com.sn_aict_genai`) plugin contains no agentic workflows.
{#aict-agents-skills__ul_r21_5lg_zjc}  
Note:  
To use the agents and skills in AI Control Tower, install the ServiceNow Otto for AI Control Tower (com.sn_aict_genai) plugin.

## Agents {#aict-agents-skills__section_njw_zlg_zjc}

The agents are available on the AI Agent \[sn_aia_agent\] table and are active by default with their corresponding `sn_aia_agent_config` records. The agents are gated behind these interface plugins:

* `com.sn_value_engine`
* `com.sn_grc_ai_gov`
* `com.sn_ai_opty_engine`

{#aict-agents-skills__table_vm1_gvg_zjc__entry__3}

| Agent name | Interface plugin | Description |
|-|-|-|
| Deactivate Dormant Asset | `com.sn_value_engine` | Autonomously analyzes and retires a single dormant AI asset by running comprehensive analysis and creating an offboarding change request. |
| AI Asset Description Auto-Populator | `com.sn_value_engine` | Generates and directly applies descriptions for AI assets missing description information. Uses vendor, model name, manufacturer, and category metadata. |
| Lifecycle Task Reminder Agent | `com.sn_grc_ai_gov` | Sends email reminders to assigned users for all overdue and dormant lifecycle tasks across high-priority AI assets. |
| Outcome Ranker Agent | `com.sn_ai_opty_engine` | Ranks AI insight outcomes by relevance per persona. Writes ranks via the Populate Outcome Ranks tool, then triggers prioritization recompute. |
[ ]

{#aict-agents-skills__table_vm1_gvg_zjc}

## Skills {#aict-agents-skills__section_mrv_tvg_zjc}

The skills are available on the Now Assist Skill Config \[sn_nowassist_skill_config\] table. All six skills are shipped with inactive status and all the skills except for Tag Generator and Metadata Enrichment are gated behind these interface plugins:

* `com.sn_ai_evaluations`
* `com.sn_grc_ai_gov`
{#aict-agents-skills__table_tdt_2wg_zjc__entry__3}

| Skill name | Interface plugin | Description |
|-|-|-|
| AI Asset Tag Generator | Base plugin (no gate) | Derives tags for an AI asset based on its metadata, guided by existing tags present in the system. Intelligent Asset Deduplication uses these tags to group AI systems that perform the same function. |
| AI Asset Metadata Enrichment Recommender | Base plugin (no gate) | Analyzes AI asset metadata and generates field-level enrichment recommendations using LLM inference and optional web search. Suggests values for description, use cases, and docs with confidence scoring. |
| Score and Categorization Insight | `com.sn_ai_evaluations` | Analyzes evaluated agent sessions to identify where quality and safety scores degrade across usage categories. Correlates session and trace-level metrics to pinpoint problem patterns. |
| Use and Purpose vs Intent Insight | `com.sn_ai_evaluations` | Compares an AI agent's registered use \& purpose against actual user interactions from session trace data. Detects divergence patterns and escalates meaningful mismatches. |
| Lifecycle Task Health Prioritization | `com.sn_grc_ai_gov` | Prioritizes lifecycle task health across AI governance tasks. |
| Critical Issue Identifier | `com.sn_grc_ai_gov` | Identifies and prioritizes critical AI governance issues. |
[ ]

{#aict-agents-skills__table_tdt_2wg_zjc}