---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI portfolio overview

# AI portfolio overview {#ariaid-title1}

Release version: Australia  
Updated July 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of AI portfolio overview

The AI portfolio overview in AI Control Tower provides ServiceNow customers with a comprehensive, portfolio-level view of all AI assets across their organization.
It enables AI stewards and AI asset owners to monitor the governance, inventory, and value of AI assets, helping prioritize governance activities and track the impact of AI investments.
Show full answer Show less  

## Key Features

* **Role-based access:** The AI steward and AI asset owner roles control access, with views scoped to all assets or owned assets respectively.
* **Actionable recommendations:** The Home page surfaces top-priority AI governance recommendations and lifecycle tasks, enabling users to review and resolve them promptly.
* **Inventory insights:** Widgets show the size and composition of AI assets by type, status, department, and management status, allowing targeted governance focus.
* **Governance posture assessment:** The Governance posture summary widget tracks managed AI assets across quality, safety, security, compliance, and residual risk, highlighting areas needing attention.
* **Regulatory risk monitoring:** Assets are classified by regulatory risk levels (Unacceptable to Low), guiding remediation priorities for higher-risk AI systems.
* **Value tracking:** The AI Value widget displays the total return of AI assets and trends over time, with the ability to drill down by asset, team, or AI system for stewards.
* **Workload management:** Lifecycle tasks needing attention are organized by asset inventory or team, helping identify governance bottlenecks and capacity issues.
* **Guided setup:** AI stewards can use a guided setup widget to configure AI Control Tower and monitor setup progress.

## Practical Use for ServiceNow Customers

By leveraging the AI portfolio overview, customers can prioritize governance efforts on the AI assets that present the highest risks or require the most immediate action. The overview supports efficient management of AI asset inventories and governance tasks, ensuring compliance with quality, safety, and regulatory standards. Tracking AI asset value helps demonstrate return on investment, while workload insights assist in resource allocation and team management. The role-based views ensure users see relevant data scoped to their responsibilities, enhancing focus and accountability.  
Act on the AI governance work that matters most, review the state of your AI portfolio, and track the value your AI assets deliver on the Home page in AI Control Tower.

## Key benefits {#aict-ai-portfolio-overview__section_mgz_q1m_1jc}

* Identify the highest-priority recommendations and lifecycle tasks that need your attention today.
* Review the size and composition of your AI asset inventory and the split between managed and unmanaged assets.
* Check the governance posture of your managed AI assets across quality, safety, security, compliance, and residual risk avoidance.
* Track the total value your managed AI assets deliver and the trend over time.

{#aict-ai-portfolio-overview__ul_xgt_r1m_1jc}  
The Home page provides a portfolio-level view of all AI assets across your organization. For a detailed view scoped to a single AI asset, see [Working with AI asset records](https://www.servicenow.com/docs/IMP4iJYdv_OXD3xVLe~CTw "An asset record consolidates the state of a single AI asset and the actions you can take on it, so you can understand the asset's situation and respond from one page.").  
Note:  
If you have the AI Asset Owner \[sn_ai_asset_mgmt.ai_asset_owner\] role, the Home page displays details only for the AI assets that you're assigned to manage.
Figure 1. AI Control Tower Home

## Required roles {#aict-ai-portfolio-overview__required-roles}

The AI steward \[sn_ai_governance.ai_steward\] or AI asset owner \[sn_ai_asset_mgmt.ai_asset_owner\] role is required to access the Home page in AI Control Tower.

## Accessing the overview {#aict-ai-portfolio-overview__section_ldj_qdm_1jc}

Access an overview of your AI portfolio on the Home page in AI Control Tower by navigating to AllAI Control TowerHome.

## Use cases {#aict-ai-portfolio-overview__use-cases}

* Act on the recommendations AI Control Tower has surfaced for you from the Your top recommendations widget.
  * Review each recommendation and resolve it using the primary action on the card.
  * Select See all Recommendations in Activity Center to open the full list of recommendations for your portfolio. For more information, see [Recommendations and AI insights](https://www.servicenow.com/docs/jjhl9faro9QaQ_T6byizhQ "Recommendations and AI insights direct your attention to the AI governance work that matters most, so you can resolve high-impact issues without searching for them.").
  {#aict-ai-portfolio-overview__ul_vkh_mcm_1jc}
* Check how much work is waiting for you across AI Control Tower from the Pending work items widget.
  * Review the total count of work items assigned to you or created by you, spanning recommendations, lifecycle tasks, and the other work types tracked in Activity Center.
  * Select the widget to open Activity Center and work through the underlying items. For more information, see [Addressing your AI action items](https://www.servicenow.com/docs/ulk3pRxjLzadAekH_DqFvw "Track and act on the governance work and AI-generated recommendations that AI Control Tower surfaces for you in Activity Center.").
  {#aict-ai-portfolio-overview__ul_pwi_r2n_2kd}
* Review the size and composition of your AI inventory.
  * If you have the AI steward \[sn_ai_governance.ai_steward\] role, you can view the total number of AI assets in the Inventory widget. If you have the AI asset owner \[sn_ai_asset_mgmt.ai_asset_owner\] role, you can view the total number of assets you own in the Your inventory widget.
  * Break down your inventory by By type, By status, By department, or By management status, and identify where your assets are concentrated.
  * Select the widget to open the Inventory page, where you can search, filter, and take action on individual assets.
  {#aict-ai-portfolio-overview__ul_dv1_ncm_1jc}
* Assess the governance health of your managed AI assets from the Governance posture summary widget.
  * Review the distribution of managed AI assets across five dimensions: Quality, Safety, Security, Compliance, and Residual risk.
  * Identify the dimensions where your portfolio has the most assets in the Low or NA category, and use those findings to prioritize governance work.
  * If you have the AI asset owner \[sn_ai_asset_mgmt.ai_asset_owner\] role, this widget reflects only the assets you own. The Quality and Safety dimensions remain interactive, but Security, Compliance, and Residual risk are summary-only.
  {#aict-ai-portfolio-overview__ul_zsy_ncm_1jc}
* Monitor the regulatory risk of your AI assets from the Regulatory risk classification widget.
  * Review the number of AI assets classified as Unacceptable, High, Medium, or Low risk.
  * Focus remediation efforts on assets in the higher-risk tiers, where misclassification or inadequate controls can have the most significant consequences.
  * If you have the AI asset owner \[sn_ai_asset_mgmt.ai_asset_owner\] role, this widget reflects only the assets you own, and does not link out to the full Regulatory risk classification page.
  {#aict-ai-portfolio-overview__ul_vgn_pcm_1jc}
* Track the value your AI assets deliver from the AI Value widget.
  * Check the total return for all managed AI assets and the percentage change over the previous period. If you have the AI asset owner \[sn_ai_asset_mgmt.ai_asset_owner\] role, this reflects only the assets you own.
  * If you have the AI steward \[sn_ai_governance.ai_steward\] role, select the widget to open the full Value page, where you can see per-asset contribution and filter the view by time period, team, or AI system.
  {#aict-ai-portfolio-overview__ul_vmg_qcm_1jc}
* Review your governance workload in the Lifecycle tasks needing attention table.
  * Select By inventory to view a list of AI assets with the most pending tasks. Use this view to identify the assets that are consuming the most governance capacity. If you have the AI asset owner \[sn_ai_asset_mgmt.ai_asset_owner\] role, this view is scoped to the assets you own.
  * If you have the AI steward \[sn_ai_governance.ai_steward\] role, select By team to view a list of tasks for team members. Use this view to identify team members who may be overloaded or falling behind.
  {#aict-ai-portfolio-overview__ul_b4v_qcm_1jc}
* If you have the AI steward \[sn_ai_governance.ai_steward\] role, use the Get started with AI Control Tower widget to launch a guided setup experience that helps you configure AI Control Tower.
  * Track your overall setup progress and see the milestone you're currently working on.
  * Select Set up now to open guided setup, or select Continue to pick up where you left off.
  {#aict-ai-portfolio-overview__ul_gsw_t4p_3le}
{#aict-ai-portfolio-overview__ul_kmw_lcm_1jc}

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