---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure allowed AI model providers

# Configure allowed AI model providers {#ariaid-title1}

Release version: Australia  
Updated November 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Restrict your AI systems to the model providers your organization approves, choose where their requests are processed, and decide what happens to AI systems the approved providers don't support.

## Before you begin

Role required: sn_ai_governance.ai_steward or admin

## About this task

Provider settings apply to every AI system on your instance. Preview the impact of your changes before you save, so you know which AI systems lose support and which run on fallback providers. For how provider groups, data
routing, spillover, and fallback work, see [Configuring AI model providers](https://www.servicenow.com/docs/lht~ch8HDXHhMufVAhxG_Q "Limit your AI systems to the model providers your organization approves, control where AI requests are processed, and see how each change affects the AI systems on your instance before you save it.").

## Procedure

1. Navigate to AllAI Control TowerHomeSettingsServiceNow AI.
2. Select the AI model providers tab.
3. Review the Impact summary panel to see how your current selections affect your AI systems.  
   To see the AI systems in a category, select the category. The Impact summary page lists each AI system's type, activation status, default provider, support status, and support by each provider.
4. Select Edit.
5. In the Data routing section, select Regional or Global.  
   Only the routing options available for your instance's region appear.
6. In the AI model providers supported by ServiceNow section, select the providers to allow.  
   You must allow at least one provider in this section.
7. **Optional:** In the AI model providers configured by your organization section, select the third-party providers to allow.
8. **Optional:** In the Is spillover activated? section, set the toggle.  
   This section appears only on instances in the APJ region that use regional routing with Azure OpenAI allowed. Turn it on to let Azure OpenAI process data outside your region when regional capacity is limited.
9. In the Is fallback activated? section, set the toggle.  
   With fallback on, active AI systems that your allowed providers don't support stay active on the provider last configured for them, and they're reported as non-compliant. With fallback off, saving doesn't deactivate those AI systems. The impact summary lists the active ones
   as needing deactivation, so you can deactivate them yourself.
10. **Optional:** Select Preview impact.  
    The preview lists your selections and the resulting impact summary. To see the AI systems in a category, select it. Select Close to return to your edits.
11. Select Save.  
    If you selected Global routing on an instance in the APJ region, the Data routing confirmation dialog box opens first. Review the change to your data processing location, and then
    select Agree and proceed.
12. In the Save changes? dialog box, review your selections and their impact, and then select Save.
{#aict-configure-allowed-providers__steps_providers}

## Result

The AI model providers tab shows your allowed providers, data routing, and fallback setting, and the Impact summary panel reflects your changes.

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