---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Change the data overflow processing setting

# Change the data overflow processing setting {#ariaid-title1}

Release version: Australia  
Updated November 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Keep AI traffic in ServiceNow datacenters by opting out of data overflow processing, or opt back in to restore bursting to Microsoft Azure during traffic spikes.

## Before you begin

Role required: sn_ai_governance.ai_steward or admin

## About this task

Data overflow processing is active by default. Opting out keeps traffic in ServiceNow datacenters but can cause processing delays or capacity overflow errors during high-traffic periods. You can opt back in at any time.

If multi-instance management is configured, change this setting on the production instance, because it's read-only on sub-prod instances.

## Procedure

1. Navigate to AllAI Control TowerHomeSettingsServiceNow AI.
2. Select the Data controls tab.
3. Change the data overflow processing setting for your situation.

   | Scenario | Steps |
   | Keep all traffic in ServiceNow datacenters | 1. On the Data overflow processing card, select Opt out. 2. In the confirmation dialog box, select Opt out. |
   | Restore bursting to Microsoft Azure | On the Data overflow processing card, select Opt in. |
   |-|-|

{#aict-configure-data-overflow__steps_overflow}

## Result

The Data overflow processing card shows Inactive after you opt out, or Active after you opt back in.

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