--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Configuring integrations # Configuring integrations {#ariaid-title1} Release version: Australia Updated June 29, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configuring integrations AI Control Tower enables ServiceNow customers to integrate with external AI platforms, cloud hyperscalers, SaaS applications, and identity providers. These integrations allow customers to discover AI assets, collect observability trace data for quality and safety monitoring, synchronize governance across multiple ServiceNow instances, and enforce policy controls on AI agents. Show full answer Show less ## Connectors Connectors automatically discover AI assets from external platforms and import them into the AI asset inventory as unmanaged assets. Customers can review these assets and transition them to managed status to apply governance and track usage. ## Trace Connections Trace connections collect observability data from supported AI platforms at configurable intervals. This data feeds into AI Control Tower's monitoring dashboards and the internal observability service, which generates evaluation and security metrics. Trace connections are the recommended method for collecting monitoring data, but unsupported platforms can send trace data via API. ## Multi-instance Management Multi-instance setup allows a production (manager) instance to control multiple sub-production (managed) instances, synchronizing AI asset inventory, governance rules, and configuration preferences. This ensures consistent governance across environments. Key points include: * Synchronization includes AI systems, models, prompts, datasets, and agents, but not asset states. * Asset states remain environment-specific, with production reflecting the true lifecycle state; assets in sub-prod are considered under development until activated in production. * Data sharing, overflow processing, and bursting preferences can be synchronized from production to sub-prod. * Sub-prod instance settings become read-only when multi-instance management is enabled. * Requires AI Control Tower core version 6.2.4 or higher on all instances. * Not supported on Government Community Cloud (GCC) or on-premises instances. * The com.glide.mif.mtls plugin must be activated before configuration. ## Control Enforcement Points Control enforcement points monitor and enforce AI governance guardrails. Connectors here support platforms such as AWS Bedrock, Azure AI Foundry, GCP Vertex AI, and ServiceNow Agents, along with the Okta identity provider. They enable containment of AI agents via a kill switch protocol to maintain security controls. Setup involves selecting the appropriate identity provider or platform connector and following the guided wizard, with provider-specific prerequisites. ## Practical Benefits for ServiceNow Customers * Comprehensive discovery and governance of AI assets across multiple external platforms. * Robust monitoring of AI agent performance and security through trace data integration. * Consistent governance policies and configuration synchronization across multiple ServiceNow instances. * Enhanced security controls with AI agent containment capabilities through supported identity providers and cloud platforms. Connect AI Control Tower to external AI platforms so you can discover AI assets, collect trace data for monitoring, and synchronize governance across multiple ServiceNow instances. ## Connectors {#aict-configuring-integrations__connectors} Connectors let you discover AI assets from external cloud hyperscalers and SaaS applications and bring them into your AI asset inventory. When you establish a connector, AI Control Tower periodically scans the connected platform, discovers AI assets, and adds them to your inventory as unmanaged assets. You can then review the discovered assets and move them to a managed state. For more information, see [Configuring connectors](https://www.servicenow.com/docs/CYkQa0BEdHwHBe5p42Sjfg "Discover AI assets running on external platforms and hyperscaler environments to populate your AI asset inventory, apply consistent governance, and report on usage in AI Control Tower."). ## Traces {#aict-configuring-integrations__traces} Trace connections collect observability data from external AI systems and route it into AI Control Tower for quality and safety monitoring. When you establish a trace connection to a supported platform, AI Control Tower collects trace data at a configurable frequency and makes it available on the Monitor tab of AI asset records and in the Monitoring overview. The information collected from traces is entered into the inventory for discovery. It is also sent to the observability service within ServiceNow, which generates evaluation metrics and security metrics. Trace connections are the recommended route for collecting observability data from supported platforms. For external AI systems hosted on unsupported platforms or third-party agents, you can send trace data to AI Control Tower using the API instead. For a comparison of both methods and the list of supported platforms, see [Configuring trace connections](https://www.servicenow.com/docs/ryWU9mayy2W0VEuV6UVRnA "Collect trace data from AI agents running on supported cloud platforms and monitoring services to generate evaluation metrics, populate AI inventory, and support security monitoring in AI Control Tower."). ## Multi-instance {#aict-configuring-integrations__multi-instance} Multi-instance setup lets a production (manager) instance control, manage, and communicate with multiple sub-prod (managed) instances for AI Control Tower. When multi-instance management is configured, the production instance synchronizes AI asset data, governance rules, and configuration preferences across connected sub-prod instances so that governance stays consistent across your ServiceNow environment. Note: Verify that both the prod and sub-prod instances are running the same AI Control Tower core version (6.2.4), which is the minimum supported version. If there's any upgrade to version 6.2.4 in a sub-prod, then it's advisable to upgrade the prod instance to 6.2.4 to confirm Multi-instance functions correctly. Multi-instance setup synchronizes the following: * AI inventory information, including AI systems, AI models, prompts, data sets, and AI agents across connected instances Note: State of the assets while configuring Multi-instance management. The AI inventory in production reflects the true state of your assets like models, datasets, or skills from a production standpoint. Even if a model or dataset is active in a sub prod (lower) environment, it's still considered as under development from a prod perspective, since it's being tested and not yet live. For this reason, you don't synchronize asset states across environments. An asset's state changes to deployed only when the asset and its related records are activated in the production system. In summary, the state represents the overall lifecycle of the asset, not its local status in a specific environment. * Data sharing preferences from the production instance to all sub-prod instances, when enabled * Data overflow processing and bursting preferences from the production instance to all sub-prod instances, when enabled Asset states aren't synchronized across environments. An asset that is active in a sub-prod environment is still considered under development from the production perspective. An asset's state changes to deployed only when the asset and its related records are activated in the production system. When multi-instance management is configured, all synchronizable preferences on sub-prod instances is set to read-only. Note: Multi-instance management is not supported on Government Community Cloud (GCC) or on-premises instances. The `com.glide.mif.mtls` plugin must be active before you configure multi-instance management. If the plugin is not active, submit a support request with Customer Service and Support for MIF features. ## Control enforcement points {#aict-configuring-integrations__security} Connectors in the Control enforcement points tab let you monitor and enforce guardrails for AI assets from external identity providers, cloud hyperscalers, and SaaS applications. When you establish a connector, you can then contain AI agents with kill switch protocol. Supported connectors include: * AWS Bedrock * AWS Bedrock Agent Core * Azure AI Foundry * GCP Vertex AI * ServiceNow Agents {#aict-configuring-integrations__ul_yny_11j_zjc}The supported identity provider is Okta. To set up a new connector, select an identity provider or platform from the Available connectors view and follow the guided setup wizard. Each connector has provider-specific prerequisites, which are linked from the first step of the wizard. For more information, see [Configure AI agent containment using kill switch protocol manually](https://www.servicenow.com/docs/bJYcPJAIaNS_pF5qrrU7ww "Connect identity providers and hyperscalers to ServiceNow to let you contain and enforce guardrails for AI assets at runtime using kill switch protocol."). * **[Configuring connectors](https://www.servicenow.com/docs/CYkQa0BEdHwHBe5p42Sjfg)** Discover AI assets running on external platforms and hyperscaler environments to populate your AI asset inventory, apply consistent governance, and report on usage in AI Control Tower. * **[Configuring trace connections](https://www.servicenow.com/docs/ryWU9mayy2W0VEuV6UVRnA)** Collect trace data from AI agents running on supported cloud platforms and monitoring services to generate evaluation metrics, populate AI inventory, and support security monitoring in AI Control Tower. * **[Multi-instance](https://www.servicenow.com/docs/voBio~ECIw5GQ_r2HcWhZw)** The Multi-instance Framework enables a prod (manager) instance to manage multiple sub-prod (managed) instances and facilitate communication for AI Control Tower. * **[Configuring security connections](https://www.servicenow.com/docs/OTIhAUlCUSO44UMjFtqZpQ)** Connect AI Control Tower to the platforms where your AI agents run and to your identity provider so that policies and AI agent containment using kill switch protocol can act on agents wherever they're hosted.