--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Installation and upgrade considerations # Enterprise Architecture for AICT plugin installation and upgrade considerations {#ariaid-title1} Release version: Australia Updated September 17, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Enterprise Architecture for AICT plugin installation and upgrade considerations The Enterprise Architecture for AICT plugin (com.sneaaict) provides a shared many-to-many data model that connects AI systems with business applications, independent of the Enterprise Architecture Workspace plugin. This enables ServiceNow customers to associate AI systems with business applications and view this context in AI Control Tower regardless of Enterprise Architecture Workspace licensing. Show full answer Show less ## Upgrade Order and Dependencies The plugin installs automatically as a dependency of AI Control Tower Core. AI Risk and Compliance, Enterprise Architecture Workspace, and AI Control Tower Core can be upgraded independently, but they use different data models before and after Enterprise Architecture Workspace version 10.1.3. Upgrading only one plugin can cause temporary inconsistencies in AI system-to-business application associations. Key dependency relationships: * AI Control Tower Core depends on the Enterprise Architecture for AICT plugin. * AI Risk and Compliance requires AI Control Tower Core. * Upgrading AI Risk and Compliance without upgrading AI Control Tower Core is not possible. ## Recommended Upgrade Path * Upgrade AI Control Tower Core, Enterprise Architecture Workspace, and AI Risk and Compliance together in the same maintenance window for seamless data model alignment. * If upgrading all three together is not possible, upgrade AI Control Tower Core first to bring in the Enterprise Architecture for AICT plugin, then upgrade the other two as soon as possible afterward. ## Consequences of Partial Upgrades * **All three upgraded:** All plugins immediately use the new data model; run the migration job once to migrate existing associations. * **Enterprise Architecture Workspace only upgraded:** AI Control Tower and AI Risk and Compliance continue using the old data model; related lists and widgets may disappear in Enterprise Architecture Workspace. * **AI Control Tower Core and AI Risk and Compliance upgraded, but not Enterprise Architecture Workspace:** Enterprise Architecture Workspace remains on the old data model; AI Control Tower shows a unified Business portfolio using the new plugin model. * **AI Control Tower Core and AI Risk and Compliance without Enterprise Architecture Workspace installed:** Intake form fields, related lists, and Business portfolio widgets become fully available without dependency on Enterprise Architecture Workspace. * **AI Control Tower Core only (no Enterprise Architecture Workspace):** Business portfolio widgets and related lists are available; intake form fields require AI Risk and Compliance upgrade to appear. ## Post-Upgrade Actions After upgrading, you must manually run the **Migrate BA Product Model Map from EA Workspace** job to migrate existing AI system-to-business application associations to the new data model. This job does not run automatically. Upgrading AI Risk and Compliance, Enterprise Architecture Workspace, and AI Control Tower Core out of sync with each other temporarily affects the AI system-to-business application association. ## About the Enterprise Architecture for AICT plugin {#aict-ea-common-upgrade-considerations__section_about_the_plugin} The Enterprise Architecture for AICT plugin (com.sn_ea_aict) provides the shared many-to-many data model connecting AI systems and business applications, independently of the Enterprise Architecture Workspace plugin. The association no longer depends on Enterprise Architecture Workspace licensing. You can associate AI systems with business applications and see that context in AI Control Tower, whether or not you use Enterprise Architecture Workspace. ## Why upgrade order matters {#aict-ea-common-upgrade-considerations__section_why_upgrade_order_matters} The Enterprise Architecture for AICT plugin (com.sn_ea_aict) installs automatically as a dependency of AI Control Tower Core. AI Risk and Compliance, Enterprise Architecture Workspace, and AI Control Tower Core can be upgraded independently. Each handles the AI system-to-business application association differently before and after Enterprise Architecture Workspace version 10.1.3. Upgrading only one of the three can temporarily create inconsistent data between workspaces. AI Control Tower Core is itself a required dependency for AI Risk and Compliance, and the Enterprise Architecture for AICT plugin is a required dependency for AI Control Tower Core. Upgrading AI Risk and Compliance without AI Control Tower Core is not possible; the scenarios below cover the combinations that are. ## Recommended path {#aict-ea-common-upgrade-considerations__section_recommended_path} * Upgrade AI Control Tower Core, Enterprise Architecture Workspace, and AI Risk and Compliance together in the same maintenance window. * Upgrade AI Control Tower Core first if you can't upgrade all three together. It brings in the Enterprise Architecture for AICT plugin automatically. Upgrade the other two as soon as possible afterward. {#aict-ea-common-upgrade-considerations__ul_recommended_path} ## Consequences of a partial upgrade {#aict-ea-common-upgrade-considerations__section_partial_upgrade_consequences} {#aict-ea-common-upgrade-considerations__table_partial_upgrade__entry__3} | If you upgrade | without also upgrading | You may see | |-|-|-| | All three plugins together | --- | All three plugins use the new data model immediately. Run the migration job once to move existing associations. | | Enterprise Architecture Workspace only | AI Control Tower Core, AI Risk and Compliance | The AI systems related list and Business portfolio widget disappear from the business application record in Enterprise Architecture Workspace. The intake form field and the BA related list in AI Control Tower keep working on the old data model. Upgrade AI Control Tower Core at the same time to avoid this gap. | | AI Control Tower Core + AI Risk and Compliance | Enterprise Architecture Workspace | Everything keeps working --- Enterprise Architecture Workspace stays on the old data model while AI Control Tower and the intake form use the new one. The AI Control Tower home page shows a single Business portfolio, from the Enterprise Architecture for AICT plugin. | | AI Control Tower Core + AI Risk and Compliance (no Enterprise Architecture Workspace installed) | --- | The intake form field, the BA related list, and the Business portfolio widgets all become available, with no dependency on Enterprise Architecture Workspace. | | AI Control Tower Core only (no Enterprise Architecture Workspace installed) | AI Risk and Compliance | The BA related list and Business portfolio widgets in AI Control Tower become available, but the intake form field still won't appear until AI Risk and Compliance is upgraded too. | [ ] {#aict-ea-common-upgrade-considerations__table_partial_upgrade} ## After upgrading {#aict-ea-common-upgrade-considerations__section_after_upgrading} You must run the [Migrate BA Product Model Map from EA Workspace](https://www.servicenow.com/docs/access?context=eaw-run-migrate-ba-product-model-map-job&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) job manually to move your existing associations into the new data model because the job does not run automatically. **Related reference** * [Components installed with AI Control Tower](https://www.servicenow.com/docs/dlnP76rlG142bKlf1pA47w "Several types of components are installed with activation of AI Control Tower, including plugins, user roles, and tables.") **Related topics** * [Run the Migrate BA Product Model Map job](https://www.servicenow.com/docs/access?context=eaw-run-migrate-ba-product-model-map-job&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [AI Control Tower integration with Enterprise Architecture](https://www.servicenow.com/docs/access?context=eaw-aict&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US)