---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Feedback form

# Feedback form {#ariaid-title1}

Release version: Australia  
Updated April 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in AI Control Tower.
Note:  
Operational Sustainability Workspace and Strategic Planning users can't view the fields that aren't added to the default/custom form layout in the workspace. Configure the default/custom form layout to view those fields.
{#aict-feedback-form__table_xnn_4lp_5xb__entry__2}

| Field | Description |
|-|-|
| Name | A brief description of the feedback. |
| Description | Detailed description of the feedback. |
| Product idea count | Number of product ideas associated with the feedback. |
| State | Current state of the feedback. The available options are: * Submitted * Need more information * Under review * In backlog * Planned * In development * Completed * Unlikely to implement * Duplicate * Already exists {#aict-feedback-form__ul_bvn_dfr_dyb} |
| Assigned to | User who is assigned to the feedback. |
| Source | Source of the feedback. The available options are: * Chat * Customer meeting * Email * Social media * Idea portal {#aict-feedback-form__ul_ahh_znp_5xb} |
| Type | Type of the feedback. The available options are: * Issue * Enhancement request * Insight {#aict-feedback-form__ul_ln1_tnp_5xb} |
| Product | Product associated with the feedback. |
| Customer | The customer who submitted the feedback. |
| Sentiment | Sentiment of the feedback record. The available options are: Positive, Negative, or Neutral. |
| Created by | User who created the feedback record. |
| Business application | Business application that this feedback is related to. |
[Table 1. Details tab of the Feedback form]

{#aict-feedback-form__table_xnn_4lp_5xb}