--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Control Tower # AI Control Tower {#ariaid-title1} Release version: Australia Updated April 17, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Control Tower AI Control Tower empowers your organization to gain comprehensive visibility into your AI footprint, manage the lifecycle of AI investments, govern AI-related risks and compliance, and measure the business impact of AI initiatives. It supports your AI governance strategy by enabling you to plan, discover, govern, monitor, and measure AI assets efficiently. Show full answer Show less ## Key Features * **Plan your AI strategy:** Define strategic priorities, set goals, and track AI-related planning items to align AI initiatives with business objectives. * **Discover and manage AI assets:** Build and maintain an inventory of AI assets and manage them individually to ensure proper oversight. * **Govern AI assets:** Manage risk, compliance, security, and privacy across your AI portfolio to mitigate potential issues. * **Monitor AI assets:** Use automated scoring and trend analysis to evaluate AI quality and safety continuously. * **Measure AI impact:** Track AI adoption, engagement, and value to understand its business impact. * **Address action items:** Manage governance tasks and AI-generated recommendations via the Activity Center to ensure timely resolution. * **Reference resources:** Access detailed information on roles, tables, data models, and form fields to support configuration and management. ## Important Considerations * Availability of AI model providers and certain AI features may be restricted based on customer location, data center region (including FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or regulatory environments. Customers should verify availability for their specific regions and environments. * AI outputs are based on machine learning patterns and may not always be accurate or appropriate. Customers must rigorously test, evaluate, and apply human oversight to AI-generated insights, especially in high-impact domains like healthcare, finance, legal, and security. * Use of AI Control Tower requires data transfer from individual ServiceNow instances to centralized environments, possibly involving third-party cloud providers. Data handling complies with ServiceNow's internal policies and compliance standards. * ServiceNow collects data from AI Control Tower interactions to improve its AI technologies. Customers have the option to opt out of data collection at any time. ## What to Expect By implementing AI Control Tower, ServiceNow customers can expect enhanced governance and oversight of AI assets, improved risk management, and clearer visibility into AI's contribution to business goals. This application enables structured AI strategy planning and ongoing monitoring, helping organizations responsibly adopt AI while complying with regulatory and internal standards. Gain visibility into your organization's AI footprint, manage the lifecycle of AI investments, govern risk and compliance, and measure the business impact of AI with AI Control Tower. Watch this short video to learn more about the AI Control Tower application. ## Get started {#aict-landing__cf-app-landing-get-started} |-|-|-| | [ExploreLearn what AI Control Tower can do for your organization and how it supports your AI governance strategy.](https://www.servicenow.com/docs/mn30QKp2KmF2LmK94OethQ "Learn how AI Control Tower provides centralized visibility and governance across your organization's AI portfolio, connecting strategic planning, asset discovery, monitoring, compliance, and value measurement in a single workspace.") | [ConfigureSet up AI Control Tower for your organization.](https://www.servicenow.com/docs/9QmX7E6cup0s9Arnkz7nPw "Set up AI Control Tower so your organization can begin managing AI assets, enforcing governance policies, and tracking AI value.") | [Plan your AI strategyDefine strategic priorities, set goals, and track AI-related planning items.](https://www.servicenow.com/docs/4UxeLGpFILnqLRSN9mND6Q "Define AI strategic priorities, set measurable goals, and track planning items and costs to align your AI investments with organizational objectives.") | | [Discover and manage AI assetsBuild and manage your inventory and work with individual AI assets.](https://www.servicenow.com/docs/fVDm0ZLA1K2AY2ZXqRJnUQ "Get a complete picture of every AI system in your organization by building and maintaining a comprehensive AI asset inventory.") | [Govern AI assetsManage AI risk, compliance, security, and privacy across your portfolio.](https://www.servicenow.com/docs/dNYasv4ocQkSGj8ON8jAfw "Govern AI assets across the life cycle with integrated risk, compliance, security, and privacy oversight in AI Control Tower.") | [Monitor AI assetsEvaluate AI quality and safety with automated scoring and trend analysis.](https://www.servicenow.com/docs/B79f~IXhd~6q60eNVm0jWg "Evaluate the quality and safety of AI interactions across your portfolio using automated scoring, configurable metrics, and trend analysis for both ServiceNow and external AI systems.") | | [Measure AI impactTrack the value, adoption, and engagement of AI across your organization.](https://www.servicenow.com/docs/uC7DGiWaaUPDJjEFJZYswg "Measure quantifies the productivity value delivered by your AI systems and tracks their costs. It also reports the net return on AI, enabling you to determine where to scale, fund, or retire AI.") | [Address action items Track and resolve the governance work and AI-generated recommendations waiting for you in Activity Center.](https://www.servicenow.com/docs/ulk3pRxjLzadAekH_DqFvw "Track and act on the governance work and AI-generated recommendations that AI Control Tower surfaces for you in Activity Center.") | [ReferenceLook up roles, tables, data model attributes, and form field details.](https://www.servicenow.com/docs/dkmOzWEJNFKFEbS45ids0A "Reference topics provide additional information about the roles, tables, data model attributes, and form fields used to configure and administer AI Control Tower.") | [ ] {#aict-landing__table_get_started} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#aict-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#aict-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#aict-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#aict-landing__ul_j3b_4vd_wcc} ## AI limitations {#aict-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#aict-landing__p_kv2_nfg_h1c} ## Data processing {#aict-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#aict-landing__p_lv2_nfg_h1c} Note: We have controls in place to enable/disable the data collection and data processing. ## Data collection {#aict-landing__id_hq2_xbr_z3c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#aict-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#aict-landing__p_pv2_nfg_h1d}