---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create an intake record

# Create an intake record {#ariaid-title1}

Release version: Australia  
Updated April 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Prioritize tab to add a demand, product idea, or feedback record. Selecting New in any list opens a full form. The form fields differ by record type.

## Before you begin

Role required: sn_ai_governance.ai_steward

## Procedure

1. Navigate to AllAI Control TowerHome 2.0.
2. Expand the Plan menu and select Prioritize.
3. Scroll to the list for the record type you need to create, Demand, Product idea, or Feedback.
4. Select New.
5. On the form, fill in the fields.  
   For field information, see:
   * [Demand form](https://www.servicenow.com/docs/v1DA6ewGeUXlkn9ziNOIPA "Learn about the fields on the Demand form. Use this form to create or edit a demand from the Prioritize page in AI Control Tower.")
   * [Feedback form](https://www.servicenow.com/docs/xjsenOfEoImruCV7~dObkw "Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in AI Control Tower.")
   * [Product idea form](https://www.servicenow.com/docs/vJDCWIKDGXwUNyTa_gGHiQ "Learn about the fields of the Product idea form. Use this form to create or edit the details of a product idea in AI Control Tower.")

   {#aict-plan-create-intake-record__ul_d5h_pjk_1jc}  
   Note:  
   * For demand and product idea: The Investment Type field must be set to Artificial Intelligence or the Product field must be set to AI System.
   * For feedback: The Product field must be set to AI System.
6. Select the Actions drop-down list and select Save.  
   The new record is displayed in the respective list if it meets the list's display criteria.
{#aict-plan-create-intake-record__steps_b5h_pjk_1jc}

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