---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Manage intake records

# Manage intake records {#ariaid-title1}

Release version: Australia  
Updated April 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Update the details of an existing intake record to reflect changes in scope, priority, or other relevant information.

## Before you begin

Role required: sn_ai_governance.ai_steward

## Procedure

1. Navigate to AllAI Control TowerHome 2.0.
2. Expand the Plan menu and select Prioritize.
3. Scroll to the list for the record type you must edit, Demand, Product idea, or Feedback.
4. Select the edit icon ![]() for the record that you want to edit.  
   The record is displayed in the Edit Record side panel.
5. On the form, edit the fields.  
   For field information, see:
   * [Demand form](https://www.servicenow.com/docs/v1DA6ewGeUXlkn9ziNOIPA "Learn about the fields on the Demand form. Use this form to create or edit a demand from the Prioritize page in AI Control Tower.")
   * [Feedback form](https://www.servicenow.com/docs/xjsenOfEoImruCV7~dObkw "Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in AI Control Tower.")
   * [Product idea form](https://www.servicenow.com/docs/vJDCWIKDGXwUNyTa_gGHiQ "Learn about the fields of the Product idea form. Use this form to create or edit the details of a product idea in AI Control Tower.")
   {#aict-plan-edit-an-intake-record__ul_d5h_pjk_1jc}
6. Select Update.  
   The edited record is displayed in the respective list if it meets the list's display criteria.

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