--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Explore # Exploring AI Control Tower Plan {#ariaid-title1} Release version: Australia Updated April 27, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring AI Control Tower Plan AI Plan within AI Control Tower provides portfolio managers and AI Center of Excellence (COE) leads a unified interface to view strategic goals, intake, and delivery work specifically scoped to AI investments. It integrates strategic planning, intake management, and execution tracking into a single location, eliminating the need to switch between AI Control Tower and separate Strategic Portfolio Management (SPM) applications. This integration ensures consistent, AI-focused data access and streamlined portfolio oversight. Show full answer Show less ## Key Features * **Three Core Pages:** * **Strategize:** Displays alignment of AI systems to organizational goals and strategic priorities with status indicators and detailed lists of goals and targets. * **Prioritize:** Consolidates AI-related intake items such as demands, product ideas, and feedback, highlighting unassigned items at risk of delay and enabling creation of new intake records directly. * **Execute:** Tracks active AI projects and epics with status widgets and detailed lists showing project managers, portfolios, progress, and approvals. * **Filtering:** Strategic Priority, AI System, and Department filters apply across all pages, enabling focused views tailored to specific organizational needs. * **Consistent Data Source:** All information is sourced from underlying SPM tables, ensuring data consistency whether accessed via AI Plan or other SPM tools. ## Intended Users and Their Roles * **AI COE Leads:** Evaluate AI system alignment with business goals using the Strategize page to identify off-track objectives. * **Portfolio Managers:** Manage AI-related demand intake and track ongoing projects and epics, ensuring timely ownership and progress. * **Department Heads:** Use the Department filter to focus on goals, intake, and delivery work pertinent to their teams. ## Benefits for ServiceNow Customers * **Focused AI Portfolio Management:** View only AI-relevant goals, demands, and projects, improving clarity and prioritization. * **Streamlined Workflow:** Access strategic planning, intake, and execution tracking without switching applications, saving time and reducing complexity. * **Proactive Risk Identification:** Flags unassigned intake items on the Prioritize page help prevent stalled work by prompting timely assignment. * **Reliable and Consistent Data:** Shared data between AI Plan and SPM applications ensures accuracy and uniformity across teams. * **Customizable Views:** Filtering options allow users to tailor their dashboards to specific priorities, AI systems, or departments. AI Plan in AI Control Tower gives portfolio managers and AI COE leads a single place within AI Control Tower to view goals, intake, and delivery work scoped to AI investments. ## AI Plan overview {#aict-plan-exploring__section_overview} AI Plan integrates strategic planning, intake management, and execution tracking directly into AI Control Tower. Without this integration, teams managing AI work must switch between AI Control Tower and separate applications to get a complete picture of goals, intake, and in-flight projects. The Plan menu in AI Control Tower contains three pages: Strategize, Prioritize, and Execute. Each page displays data that is automatically filtered to AI-related work. Filters for Strategic Priority, AI System, and Department are available across all three pages and update widgets and lists dynamically. All data shown in AI Plan is from records of the underlying SPM tables, so information stays consistent with what teams manage in their SPM applications. ## AI Plan users {#aict-plan-exploring__section_users} The following roles use the Plan menu in AI Control Tower: * AI COE lead: Reviews AI system alignment to organizational goals and strategic priorities across the organization. Uses the Strategize page to identify goals and targets that are off track and to assess how well AI systems are aligned to business objectives. * Portfolio manager: Manages AI-related demand intake on the Prioritize page, identifies records that don't have an owner at risk of stalling, and tracks active AI projects and epics on the Execute page. * Department head: Applies the Department filter to view goals, intake, and delivery work for their team only. ## AI Plan workflow {#aict-plan-exploring__section_workflow} AI Plan organizes AI portfolio work across three stages. Strategize : The Strategize page shows how AI systems align to organizational goals and strategic priorities. Widgets display goal, target, and strategic priority counts broken down by status (green, yellow, or red). The Goals and Targets list groups targets under their parent goals and shows each target's state, owner, and dates. Select a segment in a widget to filter the list to matching records. The AI System alignment widget shows what percentage of AI systems are aligned to at least one strategic goal. Prioritize : The Prioritize page consolidates all AI-related intake in one view. Summary cards at the top show the total number of intake items across demands, product ideas, and feedback. Separate cards flag demands, ideas, and feedback that are not assigned to anyone and at risk of stalling because no one is reviewing or routing them. Following the widgets, separate lists show demands, product ideas, and feedback records individually. New intake records can be created directly from this page using the New button on each list. Execute : The Execute page tracks active AI projects and epics. Widgets show project and epic counts grouped by state. The Project list and Epic list following the widgets display individual records with details such as project manager, portfolio, approved dates, state, and percent complete. Records can be opened directly from the list to view or update details. ## AI Plan benefits {#aict-plan-exploring__section_benefits} * AI-scoped data: All data on the Strategize, Prioritize, and Execute pages is filtered to AI-related work, so users see only what is relevant to the AI portfolio. * No application switching: Users access goals, intake, and execution data without leaving AI Control Tower or opening separate SPM applications. * Attention flags on intake: The Prioritize page surfaces demands, product ideas, and feedback that don't have any owners so that portfolio managers can identify and assign work before it is missed. * Consistent data: AI Plan reads from the same underlying SPM tables that teams use in their SPM applications, so data is the same regardless of where it is accessed. * Flexible filtering: Strategic Priority, AI System, and Department filters apply across all widgets and lists on each page, so users can quickly narrow the view to what is relevant to them. ## What to explore next {#aict-plan-exploring__section_explore_next} * [Configuring AI Plan](https://www.servicenow.com/docs/bo~gRjzVRvnju_apQG8kFw "The AI Plan tab in AI Control Tower displays when the Strategic Planning application is installed. It requires no additional configuration once installed.") * [Planning and tracking AI work in AI Control Tower](https://www.servicenow.com/docs/FZTg2ce_uLLl9V1_gJHl0g "Use the Strategize, Prioritize, and Execute pages in the Plan menu of AI Control Tower to manage AI work from goal alignment through delivery tracking.") * [AI Plan reference](https://www.servicenow.com/docs/75sKu~62at1eCOUvKsLu_A "Field descriptions for the Strategize, Prioritize, and Execute forms in the AI Control Tower.") **Related concepts** * [AI Plan configuration](https://www.servicenow.com/docs/bo~gRjzVRvnju_apQG8kFw "The AI Plan tab in AI Control Tower displays when the Strategic Planning application is installed. It requires no additional configuration once installed.")