---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Resolving AI recommendations

# Resolving AI recommendations in Activity Center {#ariaid-title1}

Release version: Australia  
Updated July 17, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Resolve the AI recommendations that AI Control Tower generates when it detects an issue or an opportunity in your AI portfolio, using AI automation, a guided AI conversation, or your own review.

As AI Control Tower continuously evaluates your managed AI assets, it surfaces the issues and opportunities it detects as recommendations, each with a resolution action attached, so you don't have to search for
the work that matters most. Unlike a lifecycle task, a case, or the other governance work types described in [Managing AI tasks and approvals in Activity Center](https://www.servicenow.com/docs/fLj7v~708woC0iNXdABAUQ "Track and resolve the governance work that AI Control Tower generates as your AI portfolio grows, such as lifecycle tasks, security tasks, cases, and risk assessments."), a recommendation isn't assigned to you through ownership of an asset. Instead, a recommendation is created when AI Control Tower detects something worth your attention, which you can resolve yourself or with AI. For more information about what recommendations are, how they're prioritized, and the related concept of AI
insights, see [Recommendations and AI insights](https://www.servicenow.com/docs/jjhl9faro9QaQ_T6byizhQ "Recommendations and AI insights direct your attention to the AI governance work that matters most, so you can resolve high-impact issues without searching for them.").

## Where you resolve recommendations {#aict-resolving-ai-recommendations__where-you-resolve-them}

Recommendations surface on the Home page and on individual asset records so you don't miss the highest-priority items, but you resolve them from the Recommendations page in Activity Center,
alongside the Work page described in [Managing AI tasks and approvals in Activity Center](https://www.servicenow.com/docs/fLj7v~708woC0iNXdABAUQ "Track and resolve the governance work that AI Control Tower generates as your AI portfolio grows, such as lifecycle tasks, security tasks, cases, and risk assessments.").

## Resolving a recommendation {#aict-resolving-ai-recommendations__resolving}

Every recommendation offers a primary resolution action: an unsupervised agent can run the fix for you, a supervised agent can walk you through it in a guided conversation, or AI Control Tower can redirect you to resolve the issue yourself in the part of the product where it lives. You can also mark a recommendation complete without running its primary action, if
you've already addressed the issue another way. For the full procedure, see [Resolve an AI recommendation](https://www.servicenow.com/docs/OLxrPF7cDCA0zq8IMSw5eA "Address an issue or opportunity by running an unsupervised agent, working through a guided conversation with a supervised agent, or resolving the issue yourself.").