---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Alert automation AI agent

# Alert automation AI agent {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This agent interprets free-text user requests related to alert automation and guides users to the appropriate automation experience. It detects whether the user intends to enrich alerts, group alerts, respond to alerts, or any combination of these actions.

## Workflow {#aiops-alert-automation-ai-agent__zsmdlwierhjt}

The agent helps users complete tasks related to alert automation.

1. Identify requested alert automations, including alert enrichment, alert response, and alert grouping.
2. Provide links to alert automations that fit the query.
3. Create an alert grouping automation record when requested.
{#aiops-alert-automation-ai-agent__ol_hcp_qwx_njc}  
{#aiops-alert-automation-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Activate Alert Group Automation :   Alert Group Automation Canonicalizer :   Create Alerts Grouping Automation :   Get Alert Automation Link :   Legacy: Delete Alerts Grouping Automation |
| Allowed user roles The specific user roles that can access this AI agent. | evt_mgmt_admin, evt_team_operator |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | evt_mgmt_admin, evt_team_operator |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Create alert automation |
[Table 1. Configuration]

Learn more about Alert Automation
at [Alert automation in Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-itom-alert-automation&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)