---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Service instance impact analysis AI agent

# Service instance impact analysis AI agent {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This agent performs alert impact analysis on service instances for a given alert.

## Workflow {#aiops-service-instance-impact-analysis-ai-agent__zsmdlwierhjt}

The agent helps users complete tasks related to service instance impact analysis.

1. Check if \<alert_sys_id\> is defined and that it is not empty.
2. Check if the alert is eligible for analysis.
3. Get alert impact on service instances.
4. Pass \<alert_sys_id\> and \<impacted_service_instances\> parameters to the next agent.
{#aiops-service-instance-impact-analysis-ai-agent__ol_hcp_qwx_njc}  
{#aiops-service-instance-impact-analysis-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Script :   Analyze alert impact on service instances :   Display error for CI check :   Display service instances result :   Find CI bound to alert |
| Allowed user roles The specific user roles that can access this AI agent. | evt_mgmt_operator |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | evt_mgmt_operator |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | N/A |
[Table 1. Configuration]

Learn more about Learning Enhanced Automation Platform (LEAP) at [Learning Enhanced Automation Platform (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).