---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Care Team Operations AI agents

# Care Team Operations AI agents {#ariaid-title1}

Release version: Australia  
Updated August 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following AI agents are available for Care Team Operations.
* **[Care Team Operations case creation AI agent](https://www.servicenow.com/docs/xBOyhlpfiBq650fmsZ5q6Q)**   
  This AI agent streamlines case creation by analyzing user conversations to accurately determine the service definition for each reported issue. It intelligently identifies multiple issues raised in a single conversation and creates separate cases with correct case type and service definition.
* **[Care Team Operations case creation AI voice agent](https://www.servicenow.com/docs/2QtnTyN7iBfi7wVmJgAhkw)**   
  This agent helps healthcare staff report and submit Care Team Operations (CTO) requests. Trigger this agent when a user mentions Care Team Operations, CTO, or asks to submit a care team request.
* **[Care Team Operations case intake AI agent](https://www.servicenow.com/docs/oJATu2C3aco8TzEXyv1bsw)**   
  This workflow guides users through submitting operational issues by prompting for a clear problem description and ensuring required details---such as location, requesting unit, asset tag, and priority---are captured. It intelligently detects and separates multiple requests in a single user utterance, summarizes each request with its details, and confirms accuracy with the user before proceeding.