---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Select channels

# Select channels for an agentic workflow {#ariaid-title1}

Release version: Australia  
Updated June 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
In the guided setup for an agentic workflow, configure where users can engage with the agentic workflow.

## Before you begin

Role required: sn_aia.admin

## About this task

In this section of the agentic workflow guided setup, you configure where the agentic workflow can be invoked.

## Procedure

1. Choose whether to make the agentic workflow available in the Otto panel by turning the toggle on or off.
2. To add UI actions, select Create new under UI actions invoking this workflow.  
   A modal opens where you can configure the UI action.
3. Configure the UI action in the modal.
   1. Turn on Active to make the UI action available to users.
   2. Enter a label for the UI action in the UI action label field.
   3. Select the table from the Table dropdown where the UI action will appear.
   4. Add conditions to filter under Add conditions to filter.  
      You can build a filter by adding conditions that contain a field, operator, and value(s).
4. Select Save.  


## Result

You have completed the channels section of the guided setup for creating an agentic workflow.

## What to do next

You can save the agentic workflow by selecting Save, and you can [test your agentic workflow](https://www.servicenow.com/docs/SyWGZyDlSJheAEuP2QA5ig "Manually test an AI agent or agentic workflow to verify it functions as defined and achieves the desired objectives.") by selecting Run test.