---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure

# Configuring Measure {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up default template rules, the value job user, AI cost, and usage tracking so that AI Control Tower can calculate value and cost.

## Recommended order {#configure-measure__section_sxj_x1h_lkc}

Configuration falls into two independent tracks that meet on the dashboard. Complete the Value track first, because cost figures are only meaningful once value is being calculated.

1. Value: Configure default template rules, then assign the value job user. Publish at least one value template and map your AI systems to it.
2. Cost: Configure the average hourly rate, add integrated vendor costs, add other vendor costs if you use any, and then review and submit. These four tasks are steps in one flow, so complete them in order.
3. Dashboard: Set up usage tracking by user and department so that usage and cost can be attributed correctly.

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Important:  
Cost configuration can't be altered for past dates. Make sure you have the correct hourly and vendor rates before submitting, as any corrections will only apply to future dates.

## Configure value management {#configure-measure__section_yrg_z1h_lkc}

The following topics describe how to configure value management:

1. Set up value template rules. Do one of the following:
   * To use the out-of-the-box templates, review default value template rules. For more information, see [Review or create default template rules](https://www.servicenow.com/docs/tZcwosTZM5WaGFIVoAexMw "Assign a default value template to each AI system category and vendor so that newly onboarded AI systems are mapped automatically.").

   * To build your own, create new value template rules. For more information, see [Create and publish a value template](https://www.servicenow.com/docs/MDaqtTzq46yPeM4_Er~XGw "A value template defines the formula used to calculate productivity gains for mapped AI systems. After you publish a template, the value job runs automatically and populates the Value dashboard.").

   * To manage AI systems that don't have discovery integration, create and run manual value jobs.For more information, see [Create and run manual value jobs](https://www.servicenow.com/docs/Pk~xdOOCokiYZ4byrq65cA "Set up manual value jobs for AI systems that you onboard manually, so that AI Control Tower calculates their value on a monthly or quarterly cadence.").

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2. Assign the value job user. For more information, see [Assign the value job user](https://www.servicenow.com/docs/chYGJ1A8FlvFpa5eQRpQ2Q "Assign an active user to run value jobs so that AI Control Tower can calculate value. When the assigned user is inactive, value calculation stops.").

3. Map an AI system to a value template.
4. (Conditional) Set up the Multi-Instance Framework for value calculationsFor more information, see [Set up Multi-Instance Framework for value calculations](https://www.servicenow.com/docs/FEClB5~rJ~FHVhdHQDzxOw "Connect a sub-production instance to a production instance through the Multi-Instance Framework (MIF) so that AI Control Tower can run value calculations across Creator skills.").

5. Configure the average hourly rate for your organization.For more information, see [Configure average hourly rate for your organization](https://www.servicenow.com/docs/oh8jw9z4vzprUy44hfLjdA "Set the average hourly rate that the Cost Framework uses to convert hours saved into financial savings.").

6. Add and configure costs for integrated vendors.For more information, see [Add costs for integrated vendors](https://www.servicenow.com/docs/T8_GhjNRe924jiZI5RABQw "Add the cost of a vendor or sub-vendor integrated with ServiceNow so that AI Control Tower includes it in the total Enterprise AI cost. Set a sub-vendor rate when a specific service is billed differently from the vendor.").

7. Add and configure costs for non-integrated vendors.For more information, see [Add costs for other vendors](https://www.servicenow.com/docs/8JfCk_KGkil122NnIYlzoQ "Configuring costs for LLM vendors without direct integrations with AI Control Tower requires manual input. You must manually enter token usage, direct costs, or a per-seat subscription. AI Control Tower can then include these costs in total AI cost calculations.").

8. Review and submit the cost configuration.For more information, see [Review and submit the cost configuration](https://www.servicenow.com/docs/z6KS5qsuwIkGq1uepFCWeg "Review all Cost Framework configurations, verify the calculations, and submit to activate the Cost Framework.").

9. Set up usage tracking by user and department.For more information, see [Set up usage tracking by user and department](https://www.servicenow.com/docs/Q~~kBZdgL0Tba7RD_fj39A "Add user email and department information to the User table so that AI Control Tower can break down usage and cost by user and by department.").

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