---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configuring plugins and skills in AI Admin Hub

# Configuring plugins and skills in AI Admin Hub {#ariaid-title1}

Release version: Australia  
Updated October 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use AI Admin Hub to configure AI plugins and skills available to your organization.

## Configuration overview {#configuring-na-landing__section_xvz_cdz_vyb}

Install and configure the plugins, turn on the ServiceNow Otto panel (optional), and view the account settings. You must have a license with AI capabilities before you can activate any skills.

The following example shows the Settings tab in AI Admin Hub. To review available and installed plugins, select Plugins in the navigation panel of the Settings tab.  
Figure 1. AI Admin Hub settings tab
* **[Install AI plugins in AI Admin Hub](https://www.servicenow.com/docs/GQUwvruczjy~UV~Gje1k1w)**   
  Install plugins in AI Admin Hub to enable AI applications on your instance.
* **[Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/754721Xs6BkV0CBtyYplug)**   
  Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface.
* **[Activate ServiceNow Otto panel enhanced chat](https://www.servicenow.com/docs/Ln~8JVsusHFnsf4NqtMwKg)**   
  Activate the ServiceNow Otto panel enhanced chat to enable your agents to use ServiceNow Otto skills, such as task summarization or navigation, in a side panel on the user interface.
* **[Activate ServiceNow Otto panel assistants](https://www.servicenow.com/docs/7sdTzoTPJUAvePD~amab1A)**   
  You must activate ServiceNow Otto panel assistants before using them.
* **[Enable voice input for ServiceNow Otto panel](https://www.servicenow.com/docs/~nbO9zoWxDdR0fNqrFGYIw)**   
  Give users the option to use their voice when interacting with the ServiceNow Otto panel to make the panel more accessible. Voice input enables you to use the panel without needing to use a keyboard.
* **[Configure disambiguation](https://www.servicenow.com/docs/rtpMb2zhCw9pPt4DnRAENg)**   
  Configure the disambiguation property that controls when the assistant asks clarifying questions before responding to a ServiceNow Otto for Virtual Agent or ServiceNow Otto panel user request.
* **[Configure response feedback](https://www.servicenow.com/docs/vXrUSA1u2FG7S~oc7JYuEA)**   
  Configure the response feedback options that appear when users select thumbs up or thumbs down on a ServiceNow Otto for Virtual Agent or ServiceNow Otto panel response.
* **[Configure processing messages](https://www.servicenow.com/docs/LBbH_PYZrC2qJ2KwNvZ_nw)**   
  For ServiceNow Otto panel premium chat, configure processing messages to control the status updates that appear in the chat interface while ServiceNow Otto works on a request. You can customize the text of processing messages to better reflect your organization's terminology or the specific actions your AI agents perform.