---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configuring AI Analytics

# Configuring AI Analytics {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the AI Analytics dashboard to view usage, value, and performance indicators for generative AI features on your instance.

## Configuration overview {#configuring-now-assist-analytics__cf-config-parent-checklist}

AI Analytics requires at least one ServiceNow Otto product, for example, ServiceNow Otto for Customer Service Management (CSM), to be installed and configured on your instance. See [Installing AI Analytics](https://www.servicenow.com/docs/1ZQdUcH6cxjVOYZz8bAYOQ "You can install the AI Analytics application (sn_na_analytics) with any of the ServiceNow Otto products if you have the admin role.") for more information.

The following is an optional configuration task used to map an AI skill to a dashboard.

[Map a skill to a dashboard](https://www.servicenow.com/docs/bz3J0n3BOHJZW2Do6xSwLw "Map an AI skill to a dashboard to view skill performance indicators and skill details.") to view skill usage and performance indicators.

## Domain Separation {#configuring-now-assist-analytics__section_m5f_4fz_rgc}

AI Analytics supports domain separation only for indicators using the following data collection jobs.

* \[GenAI Analytics\] Daily Data Collection
* \[GenAI Analytics\] Historical Data Collection
* \[Now Assist Analytics\] Daily Data Collection
* \[Now Assist Analytics\] Historical Data Collection

{#configuring-now-assist-analytics__ul_bsb_bhz_rgc} See [Approaches to Performance Analytics with domain separation](https://www.servicenow.com/docs/access?context=pa-domain-configurations&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) for more information on applying domain separation configuration.  
Note:  
Be sure to check the Run as field in the data collection job records has a valid user.