---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Reference

# Content Understanding Reference {#ariaid-title1}

Release version: Australia  
Updated July 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about the lists and forms that you use to configure and administer Content Understanding.

* [Content Understanding personas](https://www.servicenow.com/docs/_SDqe3OUlIshNOjwI~suHg "Personas define the roles that interact with Content Understanding and the actions each role performs.")
* [Languages supported by Content Understanding](https://www.servicenow.com/docs/XzBFQ0xuQo7nGb4mSL3wuA "Use this reference to identify which languages the Content Understanding application supports for text-based and image-based files, and which optical character recognition (OCR) model applies to each language group.")
* [Large language models used by Content Understanding](https://www.servicenow.com/docs/Qcu_7obrQJaaZ6iPQwVq_g "The Content Understanding application uses large language models (LLMs) to support generative AI and agentic AI capabilities.")
* [Manage use case](https://www.servicenow.com/docs/c4z84k0jf6Nvnb8QrWmlXQ "Administrators can manage an existing use case by changing the LLM, editing configuration details, creating a copy, deactivating, or deleting it.")
* [Content Understanding forms](https://www.servicenow.com/docs/L1euB8H_SPF8zsTL08e8CQ "Reference forms provide fields for viewing and updating Content Understanding records, including fields, questions, and tables.")
* [Field types in Content Understanding](https://www.servicenow.com/docs/XQJuoHbcDq3sJyZYDk218w "Field types determine what kind of information is extracted from a document and how that information is stored or displayed in a use case.")
* [Content Understanding integrations](https://www.servicenow.com/docs/mAXfg_hnUvQd5kbZX9JKPA "Content Understanding integrates with ServiceNow solutions to extract, analyze, and summarize information documents.")
* [Data normalization](https://www.servicenow.com/docs/XeIiBN~OVMOR6ivU3jKCFA "Data extracted from documents is converted into a standard format. This ensures that values appear consistently across all fields, making the data easier to group, analyze, and integrate with other applications.")
* [Limitations in Content Understanding](https://www.servicenow.com/docs/3BA3IhMAmcgUfGQ_j3VrPw "Review the file format, size, page count, and language limitations that apply to skills and AI agents in Content Understanding.")
{#content-understanding-reference__ul_nwp_mky_ckc}
* **[Content Understanding personas](https://www.servicenow.com/docs/_SDqe3OUlIshNOjwI~suHg)**   
  Personas define the roles that interact with Content Understanding and the actions each role performs.
* **[Languages supported by Content Understanding](https://www.servicenow.com/docs/XzBFQ0xuQo7nGb4mSL3wuA)**   
  Use this reference to identify which languages the Content Understanding application supports for text-based and image-based files, and which optical character recognition (OCR) model applies to each language group.
* **[Large language models used by Content Understanding](https://www.servicenow.com/docs/Qcu_7obrQJaaZ6iPQwVq_g)**   
  The Content Understanding application uses large language models (LLMs) to support generative AI and agentic AI capabilities.
* **[Content Understanding forms](https://www.servicenow.com/docs/L1euB8H_SPF8zsTL08e8CQ)**   
  Reference forms provide fields for viewing and updating Content Understanding records, including fields, questions, and tables.
* **[Field types in Content Understanding](https://www.servicenow.com/docs/XQJuoHbcDq3sJyZYDk218w)**   
  Field types determine what kind of information is extracted from a document and how that information is stored or displayed in a use case.
* **[Content Understanding integrations](https://www.servicenow.com/docs/mAXfg_hnUvQd5kbZX9JKPA)**   
  Content Understanding integrates with ServiceNow® solutions to extract, analyze, and summarize information documents.
* **[Data normalization](https://www.servicenow.com/docs/XeIiBN~OVMOR6ivU3jKCFA)**   
  Data extracted from documents is converted into a standard format. This ensures that values appear consistently across all fields, making the data easier to group, analyze, and integrate with other applications.
* **[Limitations in Content Understanding](https://www.servicenow.com/docs/3BA3IhMAmcgUfGQ_j3VrPw)**   
  Review the file format, size, page count, and language limitations that apply to skills and AI agents in Content Understanding.