---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create an agentic workflow

# Create an agentic workflow {#ariaid-title1}

Release version: Australia  
Updated October 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Create an agentic workflow in AI Agent Studio to coordinate multiple AI agents and solve complex problems that require collaboration across specialized agents.

## Before you begin

Role required: sn_aia.admin

## About this task

In the ServiceNow agentic ecosystem, an agentic workflow is a coordinated set of AI agents that work together to solve complex problems. While individual AI agents solve discrete tasks, an agentic workflow orchestrates multiple specialized agents to tackle larger, more complex objectives.

An agentic workflow uses the AI Agent Orchestrator to coordinate agents, delegate subtasks, and manage communication between agents to resolve the overall problem.

## Procedure

1. Navigate to AllAI Agent StudioHome.
2. Select Create new agentic solution, then select New agentic workflow for a process.
3. In the new agentic workflow pop-up window, describe your agentic workflow and select Next.  
   Alternatively, you can select Skip to open a new agentic workflow form.
4. Select Create a workflow from scratch and select Next.
5. Describe the purpose of the agentic workflow, then select Check.  
   A large language model (LLM) uses your description to generate suggested content for the general prompt of the agentic workflow. The LLM also uses the description to generate AI agent suggestions that help the agentic
   workflow achieve its goal.

   If other agentic solutions accomplish a goal similar to the one you describe, the check identifies them so you can edit a matching solution instead.

   You can skip this step by selecting Skip.
6. [Review or draft the content in the Expected behavior section](https://www.servicenow.com/docs/ii77hnqVfAzyiV8_fpFJRw "In the guided setup for an agentic workflow, write a clear description defining your agentic workflow and the instructions it should perform to orchestrate AI agents and accomplish complex tasks.").  
   You can edit any content that the LLM generates.

   The Orchestrator uses the description and instructions when the agentic workflow is invoked. This content gives the Orchestrator the context it requires to coordinate agents for the workflow's purpose.

   After making any changes to the agentic workflow in this guided setup, you can select Save to save your progress.
7. [Add AI agents](https://www.servicenow.com/docs/t90jWS~4qv0MfdDex4Mh4A "Add AI agents to an agentic workflow so they can work together to accomplish complex tasks.") that work together within the agentic workflow.  
   AI agents provide the specialized capabilities that the agentic workflow coordinates. The agentic workflow orchestrates these agents to solve complex problems collaboratively.
8. [Define the agentic workflow access rules](https://www.servicenow.com/docs/kgaLaIpme8WWfTULPnDFeQ "Define security controls for an agentic workflow to determine which users can access it and what permissions they have.").  
   The security controls configure user access and data access to the agentic workflow.
9. [Add test scenarios for evaluations](https://www.servicenow.com/docs/ZaeyqOCgbaevDLwUhOnKXg "Create different scenarios to evaluate your agentic AI asset's performance across multiple executions.").  
   Automated evaluations of your agentic workflow require configured test scenarios to run against. You can add existing table records as scenarios or manually enter different test objectives to cover the full range of
   conditions your agentic workflow can encounter.
10. **Optional:** [Add a trigger to automatically invoke your agentic workflow](https://www.servicenow.com/docs/MsTbjzR86E48CiPAr~Z1ww "In the guided setup for an agentic workflow, add triggers to run the agentic workflow automatically when certain conditions are met.") if a specified event occurs.  
    A trigger isn't required if your agentic workflow is used only in chats.
11. [Determine how and where users can engage with your agentic workflow and set the processing messages](https://www.servicenow.com/docs/GQgwPggBDPF3Fqw6_cjlrw "In the guided setup for an agentic workflow, configure where users can engage with the agentic workflow.").  
    Agentic workflows can be invoked through ServiceNow Otto assistants, UI actions, or both. You can configure how the workflow communicates its progress to users.
12. Select Save to save your changes.

## Result

Your agentic workflow has the AI agents and context that it requires to coordinate work across multiple specialized agents.

## What to do next

To make your agentic workflow ready for use, select Activate.

You can [test your agentic workflow manually](https://www.servicenow.com/docs/SyWGZyDlSJheAEuP2QA5ig "Manually test an AI agent or agentic workflow to verify it functions as defined and achieves the desired objectives.") to see an example execution. You can also [create an automated agentic evaluation to test the agentic workflow over repeated interactions](https://www.servicenow.com/docs/6oEGeJ1f7OzAZUFqL17X9g "Evaluate your agentic AI asset's performance against defined scenarios to identify issues and opportunities for improvement."). Automated evaluations can display optimization suggestions when LLM judges detect patterns
behind low success rates.

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