---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create long-term memory category

# Create long-term memory category {#ariaid-title1}

Release version: Australia  
Updated October 15, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a category that defines the type of user information an AI agent can remember, such as work context or user preferences.

## Before you begin

Role required: sn_aia.admin

## Procedure

1. Navigate to AI Agent StudioSettingsLong-term memory.
2. Select View All against View the existing categories of memories.  
   You're directed to the AI Agent Memory Categories page.
3. Select New.
4. On the form, fill in the fields.  
   {#create-ltm-category-new__table_e5b_dwz_r3c__entry__2}

   | Field | Description |
   |-|-|
   | Name | A descriptive label for the category, such as <kbd class="ph userinput">Hardware preferences</kbd> or <kbd class="ph userinput">Accessibility needs</kbd>. |
   | Description | A brief explanation of what type of user information this category captures. The description is used by the LLM extraction prompt to identify relevant facts during agent execution, so precise language improves extraction accuracy. |
   [Table 1. Long-term memory category fields]

   {#create-ltm-category-new__table_e5b_dwz_r3c}
5. Select Save.  
   After saving the record, the category is activated by default and is available to map to one or more AI agents.

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