---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Information Extraction skill

# Configure Information Extraction skill {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Extract information from documents skill (Information Extraction skill) to define how AI
agents identify and pull structured data from unstructured sources. Use this configuration to control extraction behavior, map output fields, and integrate results into your workflows.

The Information Extraction skill processes unstructured documents and returns structured field values that AI agents can use in downstream workflows. You configure the skill
by activating it and defining use cases that map document content to output fields.{#cu-configure-information-extraction-skill__cu-configure-information-extraction-skill-para-1}  
Note:  
AI-generated extraction results may not always be accurate. Review extracted data before using it in automated decisions or business processes.

The Extract Information from documents skill can't be cloned. To set up the skill, activate the skill and configure a use case. See [Activate the Extract Information from documents skill](https://www.servicenow.com/docs/ZCv2OPSWDmb0g_BCLPB3vQ "Activate the Information Extraction skill, so AI agents can analyze and extract information from documents using generative AI.") and [Set up a use case](https://www.servicenow.com/docs/7i2Se9AZ5Ls1TvXR7fZJPA "Create a use case to define the information to extract from a document for processing.").{#cu-configure-information-extraction-skill__cu-configure-information-extraction-skill-para-2}