--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Custom skill details # Custom skill details {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Custom skill details The Custom skill details dashboard page in ServiceNow provides comprehensive insights into the usage and performance of custom skills. It enables customers to monitor both active and inactive custom skills across different skill families (such as ITSM, HR, or Other) and analyze their effectiveness over selected time periods using a date range filter. Show full answer Show less ## Key Features * **Skill Selection:** Choose any custom skill from a drop-down list to view detailed performance indicators. * **Date Range Filter:** Apply a date range to analyze skill usage and performance trends over specific periods, affecting all dashboard visualizations. * **Skill Engagement Visualizations:** Track daily unique users, skill acceptance rates, and usage trends across workflows, products, and features with interactive bar charts. * **Acceptance Rate Indicator:** Measures how often the skill meets user requirements; a high acceptance rate signals good performance. * **Skills Feedback Categorization:** User responses to skill executions are categorized as Accepted (edited or non-edited), Rejected, Canceled, or Ignored, providing detailed feedback on skill effectiveness. * **Custom Skill Metrics:** The dashboard displays key indicators such as the number of custom skills created and activated, prompts in active skills, Assists consumed, invocation counts, and daily unique user engagement. ## Key Outcomes ServiceNow customers can leverage this dashboard to: * Gain actionable insights into how custom skills are adopted and perform in real-world scenarios. * Identify trends and engagement patterns by workflows, products, and features to optimize skill deployment. * Assess the acceptance and feedback on skills to improve skill design and user satisfaction. * Monitor usage metrics such as activations, prompts, and invocations to track skill lifecycle and consumption. * Make informed decisions about enhancing or retiring custom skills based on quantitative and qualitative data. Use the Custom skill details dashboard page to view usage and performance indicators of custom skills. The Custom skill details dashboard page contains indicators pertaining to a custom skill. The indicators provide insight into skill usage and performance. Select a skill from the Skills drop-down list to view the indicators. The drop-down lists both active and inactive skills. Each skill has a subtitle that identifies the skill family that it belongs to, for example, ITSM, HR, and so on. Use the date range filter to view skill usage and performance over a certain period. The date range filter selection applies to all visualizations on the page. See [AI Analytics dashboard indicator details](https://www.servicenow.com/docs/g_PygWr~KWP_8YbRYQUjbA "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator. Figure 1. Custom skill details dashboard page The indicators on the Custom skill details dashboard page provide the following insights. See [AI Analytics dashboard indicator details](https://www.servicenow.com/docs/g_PygWr~KWP_8YbRYQUjbA "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator. * Skill engagement trend visualizations for a selected period can reveal patterns in skill usage across workflows, products, and features. * The daily unique users visualization shows a breakdown of daily unique users by the selected skill to help you see user activity and engagement with the skill. * Acceptance rate visualization shows how well the skill met the requirements of users who used the skill. A high acceptance rate for a skill is an indicator of good performance. A low acceptance rate among skill users indicates that the skill doesn't meet the requirements either fully or partially. * Skills feedback visualization shows that the feedback recorded based on user response to each skill execution in the selected date range. {#custom-skill-details__ul_ln1_nxr_bdc} ## Skill details indicators {#custom-skill-details__section_zmn_rzr_bdc} The Custom skill details page contains a common set of indicators that give you insights into custom skills. Only those skills where the skill family is Other or the category is Custom are shown in the skills filter on the page. The following indicators are common across all custom skills. Number of custom skills created : This area of the dashboard shows the number of custom skills created by the users in the selected date range. Figure 2. Number of custom skills created indicator Number of custom skills activated : This area of the dashboard shows the number of custom skills activated by the users in the selected date range. Figure 3. Number of custom skills activated indicator Number of prompts in active custom skills : This area of the dashboard shows the number of prompts in active custom skills in the selected date range. Figure 4. Number of prompts in active custom skills indicator Number of Assists consumed by custom skills : This area of the dashboard shows the number of Assists consumed by custom skills in the selected date range. Figure 5. Number of Assists consumed by custom skills indicator Count of invocations : This area of the dashboard shows the count of invocations for the custom skills in the selected date range. Figure 6. Count of invocations indicator Daily unique users engaging with the skill : This area of the dashboard shows the number of unique users per day who engaged with the skill in the selected date range. The bar chart shows a trend of increase or decrease in the number of unique users to help you understand periods of high and low skill engagement. Figure 7. Daily unique users engaging with the skill indicator Skill engagement trend by workflows : This area of the dashboard shows the skill usage across workflows in a bar chart for the selected date range. The visualization is interactive. Hover over the bars to see the number of times the skill was used in each of the workflows. Figure 8. Skill engagement trend by workflows indicator Skill engagement trend by products : This area of the dashboard shows the skill usage across ServiceNow Otto products in a bar chart for the selected date range. The visualization is interactive. Hover over the bars to see the number of times the skill was used in each of the products. Figure 9. Skill engagement trend by products indicator Skill engagement trend by features : This area of the dashboard shows the skill usage across ServiceNow Otto features in a bar chart for the selected date range. The visualization is interactive. Hover over the bars to see the number of times the skill was used in each of the features. Figure 10. Skill engagement trend by features indicator Executed successfully : This area of the dashboard shows the acceptance rate of the selected skill based on user feedback. The percentage is calculated using the formula: (Total number of accepted skill executions/Total number of skill executions) x 100. Figure 11. Executed successfully indicator Skills feedback : This area of the dashboard shows the feedback recorded for each execution of the selected skill. User feedback is categorized into the following: * Accepted (edited \& non-edited): The user accepted the skill output with or without further edits to the output. * Rejected: The user rejected the skill output. * Canceled: The user canceled the skill execution. * Ignored: The user didn't take any action based on the skill output. {#custom-skill-details__ul_gfv_clj_k2c} Figure 12. Skills feedback indicator